All articles by Philip Hesketh
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Profiles and QandAs
Careers File: Don't let rejection put you in a bad mood
You ask for an order and the buyer says no. This is just one of the ways of getting bad news at work. Everybody gets rejection and we all get down, but then, after a while, a funny thing happens: We don't feel quite so bad.
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Profiles and QandAs
Careers File: People adapt behaviour to fit expectations
'Shakespeare once wrote that 'all the world's a stage, and all the men and women merely players.' Not bad for someone who never left...
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Profiles and QandAs
Careers File: It’s good to share info... but too much is a turn-off
Turning an acquaintance into a business associate is hard, but making them a friend is harder. There are endless reasons why people fail to connect.
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Profiles and QandAs
Careers File: How to tell if someone is being honest?
The beauty of always being honest is that you don't have to recall what you said to someone.
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Profiles and QandAs
Careers File: We all like to think we're better than the rest
Apparently, 94% of university professors believe they are better at their job than their colleagues. Most people think they are better...
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Profiles and QandAs
Careers File: Are you a newcomer who wants to make an impact? Toe the line for a while first
If you've ever been the new kid on the block, you'll know how difficult it is to have your views accepted by the established group....
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News
Careers File: To make new year’s resolutions stick, repeat for 66 days in a row
It's that time of year again. We spend it eating and drinking far too much and falling down far too frequently. And then we head into the new year full of good intentions about getting fit and healthy again. Well, that's my routine any way.
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Profiles and QandAs
Careers File: Sit up straight at a conference and you'll learn a lot more
Whenever I speak at conferences, the delegates tend to fall into three categories. Those in a trance, those in a deep sleep, and those who are fully comatose.
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News
Cracking a tough nut is like a blind date - don't be nervous!
Forming good relationships has always been fundamental to doing good business.
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Profiles and QandAs
Careers File: God leaders don't just shout loudest, they ask the best questions
In any group of people, it never takes long before a natural leader emerges. You only have to watch an episode of Big Brother or...
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Profiles and QandAs
Careers File: Creativity can only flourish outside 'group norms'
Before I became a professional speaker I used to work in the advertising industry, where it's widely acknowledged that the more creative you are, the more successful your campaign will be.
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Profiles and QandAs
Careers File: Happiness comes from experiences not possessions
I know we're in the middle of a credit crunch, but let's suppose you've got a spare £100 to treat yourself and your other half.
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Profiles and QandAs
Careers File: One negative trait can colour how your contacts see you
Networking. These days, it's a popular way to build up business contacts and establish relationships with potential...
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Profiles and QandAs
Careers File: It's the little things that keep customers coming back
Attention to detail will separate the recession's victims from its survivors, says Philip Hesketh
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Profiles and QandAs
Careers File: Great customer service in just eight seconds
There's no mystery to great customer service. It can be explained in eight seconds, says Philip Hesketh
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Profiles and QandAs
Careers File: A step-by-step approach to setbacks can keep staff motivated
In business we're always chasing the big prize - but it usually takes small steps to make it happen, says Philip Hesketh
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Profiles and QandAs
Careers File: Gestures are good, territory sales managers, but don't give everything away
Territory sales managers may occasionally give away a little gift as a thank-you to customers - but some will question your motives, warns Philip Hesketh
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Profiles and QandAs
Careers File: The first person you meet in a new environment will be a friend for life
When you go to a conference where you don't know anyone, do you just wander up to the first person you see or do you do your homework, have a good look at the delegate list and plan who you speak to - and indeed sit next to? ...
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Profiles and QandAs
Careers File: Don't be wary of asking for help - the recipient is even more wary of saying 'no'
One interesting part of working with psychology students at Newcastle University is helping them overcome their fear of asking for help. As infants, the word 'no' is one of the first we learn to speak. Yet as we get older, it becomes...