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There’s an inconvenient truth at the heart of convenience retailing. Earlier this year - and within weeks of each other - Tesco and Morrisons announced plans to close some stores and scale back expansion. 

They’re not alone. With the convenience battle growing ever more fierce, Musgrave symbols Budgens and Londis lost 320 stores from their combined estate, according to the Grocery Retail Structure (GRS) 2015 report, out this week - and accompanied as these were by heavy losses, Musgrave announced it was selling up to Booker in a consolidation play that will give the UK’s largest grocery wholesaler a 9.4% share of the total convenience sector. 

So how is the sector changing? How are consumers shopping the sector? Who’s growing? And what are successful c-store operators doing to make sure they win customers’ hearts, minds and wallets?

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