The Digital Capability Index 2026: how retailers compare on AI, returns and mobile

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The index analyses key omnichannel functions and then weights their importance

 This is the first Retail Week/The Grocer Digital Capability Index (DCI), demonstrating how well retail brands are catering to the needs of consumers when shopping across stores and online.

The index analyses key omnichannel functions and then weights their importance based on an exclusive 2,057-person survey with consumers by Find Out Now.

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