All articles by Steve Farrell – Page 102
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NewsOcado to create new customer contact centre to support M&S deal
Recruiting for a range of roles will begin this year in a scaling-up of customer service capacity ahead of September 2020
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NewsIceland ditches plastic carrier bags in single-store trial
Paper bags will also be trialled alongside plastic versions in 40 stores
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NewsTesco to remove plastic bags from all online grocery deliveries
Tesco’s step comes two weeks after a similar announcement from Asda
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NewsB&M boss explains Heron Foods stores rebranding decision
B&M introduced the new name for Heron Foods on a handful of new and existing stores last autumn
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NewsSlerp: restaurant-focused food delivery firm launches to challenge Deliveroo
Retailers own the customer data while also retaining control of their online presence
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NewsSainsbury’s launches Deliveroo pizza service from five stores
Customers in Birmingham, Brighton, Cambridge and London can order cooked pizzas and snacks using Deliveroo’s website or app
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NewsDeliveroo uses scale to drive down supplier costs for restaurants
The restaurant delivery company has created a “food procurement team” to drive down the prices of cooking ingredients…
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NewsWaitrose to close seven stores with 677 jobs affected
It’s the third round of store closures announced by the retailer since June last year
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NewsDeliveroo accused of abandoning cyclists after working hours change
Deliveroo has attributed the change to a need to improve choice for customers by delivering from restaurants further afield
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NewsAldi hit by ASA following ‘skewed’ Tesco comparison ad
An Aldi ad claiming a 45% saving compared with Tesco on a selection of products has been banned by the ASA for being likely to mislead
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NewsPoundland benefits from reduced rents and Pep&Co clothing growth
Profit growth was contributed to by ‘initial traction within Poundland to reduce store rents in line with prevailing market conditions’
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Analysis & FeaturesWhat does Oxfam’s supermarket human rights report really tell us?
UK supermarkets have improved – but not enough, says Oxfam
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NewsJust Eat publishes food hygiene ratings for all restaurants
A link accompanying menus on Just Eat’s website and app leads to the FSA’s rating
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NewsM&S opens Simply Food concessions in WH Smith stores
All four of the WH Smith branches are in areas where an M&S has closed as part of a five-year transformation programme ann…
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NewsWaitrose aims to extend ‘While You’re Away’ delivery to ‘broader UK’
Waitrose launched the ‘While You’re Away’ service in October last year
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NewsThe Food Warehouse kicks off online delivery from eight stores
Owner Iceland has added the stores to those providing delivery on its website
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NewsPret a Manger links with Deliveroo to offer deliveries
The service will initially be available from 120 Pret restaurants
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Range PreviewRange preview: Ocado Christmas 2019
Our pick of the most interesting launches coming to Ocado this Christmas
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NewsMark Given made chief marketing officer of Sainsbury’s Argos
Argos marketing director Garry Kibble to leave the business
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Comment & OpinionM&S’s giveaway toys have a whiff of desperation and confusion
Given the current backlash around plastic, could there possibly be a worse time for M&S’s idea?