James Reid of Waitrose South Woodford on winning with a new team

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The Waitrose deputy store manager on retailing in Woodford, the heatwave and NPD

There’s been a lot of change at the branch recently – you must be delighted to win. We’ve just been through a management transition. Rob, our previous branch manager, was here for 10 years, and Jared [Hughes] took over just over eight weeks ago. Both are great branch managers and passionate retailers. I’ve only recently been promoted to deputy store manager myself. Of course, any change brings its challenges, but we’re blessed to have a bundle of experience among the more than 200 partners in the shop, and we’ve navigated the change really well. It’s a testament to the team, and the legacy of Rob, that we’ve continued to offer a great shopping experience.

 

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