By Stephen Jones2025-12-12T09:03:00
The three-time winner on competition, rewarding staff and taking control on store standards
This is your third Grocer 33 win in two years at three stores. That’s quite an achievement. I was on secondment at Otley and Wilmslow covering managers there, and then this job came up in June. As a shop, it’s got so many arms to it. We’ve got a huge on-demand channel, which lots of students take advantage of, and lots of smaller basket shops from local trade. Then we get people who drive from miles and miles away to come. Trade is a real mixed bag of diverse customers.
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