Waitrose South Harrow’s Rob Pender on commuter customers and Halloween sales

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‘It’s a very busy, 24-hour operation, and the first store I’ve managed where there is a petrol station, which has added layers of complexity’

What’s unique about this store compared with others you’ve managed? I moved to this shop three months ago. I was at my previous store in South Woodford – which also won a few weeks ago – for 10 years and wanted a new challenge. It’s a great place to shop that’s heavily centred around families, especially at the weekend. It’s a very busy, 24-hour operation, and the first store I’ve managed where there is a petrol station, which has added layers of complexity. Luckily for me, there is a very established management team and experienced group of 150 partners.

 

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