Netto has emerged as the only major food retailer not installing a Chip and PIN solution as liability for credit card fraud switches from banks to retailers.
Although they would monitor Netto stores carefully to see if fraudsters started targeting them, managers were not worried about being behind, said a spokesman.
“Nothing has been ruled in or out at this stage. We’re adopting a wait-and-see approach,” he said. “But this is not simply because we handle fewer card transactions than other retailers,” he stressed.
“Contrary to popular belief, our customers pay in credit,
debit and Switch cards for their goods. We’re just taking a longer-term view.”
With the exception of
Sainsbury, which is rolling out a Chip and PIN solution this quarter, all of the major supermarkets are now Chip and PIN ready. However, Waitrose has admitted that it will have to foot the bill for fraudulent plastic card transactions for several months before its stores are ready for Chip and PIN.
With management time and resources in the run up to Christmas focused on integrating 19 new Safeway stores into its estate, Chip and PIN had to take a back seat, said a Waitrose spokeswoman.“An interim Chip and PIN solution will go in-store from late spring that will be integrated with our PoS system. From October, this will gradually be superseded by a new PoS system.”
Thresher Group is also behind with its programme, while the Co-operative Group said that about 600 stores were now Chip and PIN compliant out of more than 1,700.
The remainder should have Chip and PIN terminals installed by the end of the year.
Tesco group treasurer Nick Mourant said: “Contrary to media reports, we found that thousand of cardholders used their PIN every hour with no problem.
“Queuing times have stayed the same or got shorter. Around 50 million chip and PIN cards have yet to be upgraded and for those customers and others that have forgotten their PIN they are continuing to sign as they have done in the past.”
Elaine Watson