What is your greatest challenge and how do you tackle it?
Our car park is our greatest challenge. The store was built in the 1970s and it is on an out-of-town estate with some other shops. We have allocated parking on a site we share with other shops, but it's not right outside the store. To get from the car park to the store you have to walk over a bridge. It's our job to gather the trolleys from the car park and make sure that there are enough for the customers in-store.
What makes the store so successful?
Our colleagues are the key to our success. The store has been here for about 25 years so we have a lot of colleagues with great experience, which I feel makes a difference and gives a great quality of service as they know what the customers want. We have company training for newer colleagues but also make sure that we invest time in training new colleagues on the shop floor.
What do you do in your spare time?
I have two boys aged three-and-a-half and nine months so it's easy to see where a lot of my free time goes. I also enjoy gardening.
What is the best thing about being a team leader?
After working for Asda for 21 years I have built up a lot of experience and take pride in my work. Asda has kept up with what customers want and that is our number-one focus. A lot of colleagues are making sure they get that, which gives me great pride. I originally worked in this store 13 years ago and coming back was great.
What is the most important aspect to customers?
The most important thing for customers is being able to get what they want when they come in the store. It's all about excellent availability levels, quality customer service and making sure the shop provides a pleasant experience for them. Saving money is also important. Some of our competitors may have nicer environments but they forget that it is about how much people will pay - consumers always love to save money.