In 2009 EAT used three supply chain providers for chilled, ambient and frozen, which pushed up logistical costs for its 100 predominantly London-based stores. Staff complained of products in poor condition and inadequate milk deliveries.
By consolidating the three streams into one, Gist transformed EAT's disjointed supply chain into a slick operation, reducing fuel and mileage by 15% and improving on-shelf availability. And store complaints fell 90% from one in 200 deliveries to one in 2,000.
Gist also managed to cut volume of deliveries by 20% and created a standardised delivery procedure that reduced disruption. Gist's service levels now exceed 99.8% no mean feat for a client whose fresh products have a one-day shelf life.