Asda Burgh Heath, Surrey



2 This store failed to provide either McCain Smiles or own label Scotch eggs. Our shopper said the store was tidy but there were shelf-stackers and packing trolleys in the aisles. Staff were helpful and polite and offered to pack her bags.

We visited on 19 January 2007 at 3.15. Our shop lasted 40 minutes. Time spent at the checkout was 10 minutes.

morrisonS Cheadle Heath, Stockport



1 No own-label corned beef was in stock at this store. Our shopper said three aisles were congested with packing trolleys and she was not offered any help packing her bags. Twenty-five of the 32 checkouts were open and the receipt was error-free.

We visited on 19 January 2007 at 11.46. Our shop lasted one hour and 10 minutes. Time spent at the checkout was 8 minutes.

sainsbury's Bridgwater, Somerset



1 This store did not have any Aquafresh Mint Toothpaste in stock. However, it was well-merchandised and staff were described by our shopper as friendly and efficient. No help was offered to pack goods and there were packing trolleys in the aisles.

We visited on 19 January 2007 at 10.05. Our shop lasted one hour and 18 minutes. Time spent at the checkout was 4 minutes 30 seconds.

somerfield Rustington, West Sussex



3 This store did not stock own-label corned beef and was sold out of Dolmio Original Bolognese Sauce, standard own-label houmous and Hardy's Stamp Shiraz Cabernet Sauvignon. Our shopper said the store was well laid out with wide aisles and friendly staff although no help was offered with bag packing.

We visited on 19 January 2007 at 6.35. Our shop lasted 40 minutes. Time spent at the checkout was 7 minutes.

tesco Brixton, south London



4 Our shopper said staff were unhelpful and did not know where items were. No help was offered to pack bags but the receipt was error-free. He said there were a sufficient number of checkouts open given how busy this Tesco was and it was easy to navigate his way around the store.

We visited on 19 January 2007 at 7.10. Our shop lasted 35 minutes. Time spent at the checkout was 9 minutes.

waitrose

Portishead, Bristol

3 Three items were out of stock at this store, which was tidy and well merchandised with friendly staff who greeted our shopper politely. Help was offered with packing our shopper's bags, leaving her impressed with standards.

We visited on 19 January 2007 at 09.15. Our shop lasted 39 minutes. Time spent at the checkout was 3 minutes.