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Is your organisation telling you the truth?
By Jeremy Garlick2026-05-22T10:23:00
When bad news is unavoidable, how you hear it matters as much as how you share it, says Jeremy Garlick, partner at Insight Traction
Stuart Machin at M&S loudly and publicly celebrates “positive dissatisfaction”. I remembered his approach when I read about Jess Phillips’ recent letter to Keir Starmer, vividly expressing her lack of confidence in him
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