Asda Patchway, Bristol



0 Asda's Patchway Supercentre provided a full shopping basket and claimed this week's Top Store Award. Our shopper found it clean, tidy and filled with helpful staff. She also spotted a large number of promotions and special offers.

We visited on 8 December 2006 at 12.20. Our shop lasted 55 minutes. Time spent at the checkout was 2 minutes.

morrisonS Byker, Newcastle



1 Kingsmill Crumpets were out of stock at this Morrisons store when our shopper visited.The store did not stock own-label value packs of corned beef either. Our shopper also noted a large volume of packing trolleys and shelf stackers.

We visited on 8 December 2006 at 10.45 Our shop lasted 60 minutes. Time spent at the checkout was 2 minutes 30 seconds.

sainsbury's Forestside, South Belfast



2 Dolmio Bolognese sauce and Schweppes tonic water were out of stock at this store, which did not stock Kingsmill crumpets, Stella Artois or 4-pint bottles of milk either. The store was overrun with packing trolleys, causing a large degree of obstruction.

We visited on 8 December 2006 at 09.59. Our shop lasted 62 minutes. Time spent at the checkout was 3 minutes 45 seconds.

somerfield South Benfleet, Essex



2 Customer service was lacking at this store, which provided just 27 products. The checkout assistant ignored our shopper and did not offer help packing. Schweppes tonic water and apple juice were out of stock, while four other products were not sold.

We visited on 8 December 2006 at 09.50 Our shop lasted 25 minutes. Time spent at the checkout was 1 minute.

tesco Tiviot Way, Stockport



0 All 33 items were available at this Tesco store, which also provided high levels of customer service. The store was clean, although our shopper said large numbers of home shopping assistants in the aisles caused a slight obstruction.

We visited on 8 December 2006 at 14.40. Our shop lasted 47 minutes. Time spent at the checkout was 3 minutes 30 seconds.

waitrose Chantry Centre, Andover



1 Pork chops were out of stock at this store, which provided poor service. Our shopper was shocked when the manager did not assist a heavily pregant woman to reach some goods, and he never returned to find our shopper after she asked for help finding a product.

We visited on 8 December 2006 at 14:25. Our shop lasted 40 minutes. Time spent at the checkout was 10 minutes.

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