All Grocer 33 articles
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Grocer 33Sainsbury’s wins with top standards in a tight week
Our mystery shopper was full of praise for the store standards, ease of navigation and the service she received
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Grocer 33
Sainsbury’s Tooting: Grocer 33 store of the week
‘I do think it has been great being recognised as key workers and I think there is much more respect from the public for what we do’
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Excellent service delivers win for ‘well-ordered’ Tesco Bracknell
Our mystery shopper visited on a busy Sunday afternoon and, though there was a short queue to enter the store, it was managed efficiently
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Grocer 33
Grocer 33 store of the week: Tesco Warfield, Bracknell
‘Lockdown easing is a chance for us to prove we can win the loyalty of our shoppers when the other, non-essential, stores open’
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Grocer 33
Sainsbury’s wins with solid social distancing and hygiene measures
In a low scoring week, only one supermarket managed to avoid any out-of-stocks
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Sainsbury’s Otley: Grocer 33 store of the week
‘Incredibly, our store actually won this award exactly a year ago at the height of the panic-buying problems’
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Grocer 33
Tesco takes the crown thanks to top-notch standards
Its Hookwood store in Horley scored 87 points thanks to strong in-store standards and customer service
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Tesco Hookwood, Horley: Grocer 33 store of the week
‘We’ve really upped the ante when it comes to the steps we take to keep the store clean and safe for customers’
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Grocer 33
Waitrose website and delivery service impresses our shopper
Waitrose’s arrived promptly, unpacked efficiently and knew the substitutions from memory
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Sainsbury’s breaks Waitrose’s winning streak with top-notch service
Sainsbury’s in Darnley, Glasgow impressed this week with excellent service and a recent refit
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Georgie Kennedy, Waitrose Horley, Surrey: delivery driver of the week
“I used to be an events manager in London and became a delivery driver for Waitrose last November”
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Sainsbury’s Darnley, Glasgow: Grocer 33 store of the week
‘Our availability is strong. I was worried about how much coronavirus and Brexit would affect stock, but I’ve been pleasantly surprised so far’
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Waitrose claims fifth consecutive win thanks to near perfect availability
A score of 75 was enough to take Waitrose Peterborough to victory this week, which saw fairly low marks across the board
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Waitrose Peterborough, Cambridgeshire: Grocer 33 store of the week
‘Sales at our counters have increased hugely since the new year – customers feel comfortable buying items that aren’t prepackaged’
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Waitrose continues winning streak with high standards
Waitrose’s store in Horley, Surrey impressed with ‘polite and helpful’ staff and a logical layout
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Grocer 33
Waitrose Horley, Surrey: Grocer 33 store of the week
‘Decent stock levels are a vital component. If we don’t have everything in stock that a customer has on their list, we are letting them down’
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Grocer 33
Waitrose continues winning streak with high standards
Waitrose in Battersea impressed our shopper with its Valentine’s and Easter displays
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Grocer 33
Waitrose Nine Elms, Battersea: Grocer 33 store of the week
‘Testing really helps to keep us productive and reassures both customers and partners that we can all come to the store and be safe’
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Grocer 33
Waitrose continues winning streak with highest store standards
Waitrose in Saltash impressed our shopper this week with a ‘neat and tidy’ store
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Waitrose Saltash, Cornwall: Grocer 33 store of the week
‘The team has made great use of rapid Covid testing. It’s straightforward and takes place in the branch in an area away from customers’
