All Grocer 33 articles
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Grocer 33Kevin Hunter, Morrisons, Fife: delivery driver of the week
‘It can be very busy, especially over weekends. But we are a well-oiled machine’
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Grocer 33
‘Safe environment’ for our shopper at winning Waitrose store
Availability was also strong, with just one out-of-stock and one not-stocked product
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Grocer 33
Waitrose Buxton: Grocer 33 store of the week
‘We’ve had mixed feedback around enforcing mask wearing, but most customers have been understanding and say they feel more comfortable’
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Grocer 33
‘Excellent’ customer service helps Waitrose claim victory
Waitrose’s winning store had just one out-of-stock and one not-stocked item this week
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Grocer 33
Waitrose Swindon: Grocer 33 store of the week
‘When you factor everything in with the Covid challenges it was a very smooth Christmas and I was really pleased with how it went’
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Grocer 33
Sainsbury’s takes clear win despite Brexit-induced shortages
Sainsbury’s Sprucefield only had one out of stock line despite supply issues
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Grocer 33
Sainsbury’s Sprucefield Park, Lisburn: Grocer 33 store of the week
‘I can’t thank our staff enough for the way they have adopted the changes to the way we work to meet the changing needs of our customers’
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Grocer 33
Tesco Salisbury, Wiltshire: Grocer 33 store of the week
‘During lockdown we had many shoppers buying non-essential items they couldn’t get elsewhere, such as toys’
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Grocer 33
Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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Grocer 33
Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33
Asda Killingbeck, Leeds: Grocer 33 store of the week
‘Customers are expecting the best. We’ve never drifted away from our focus on service – we’ve just adapted it around coronavirus’
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Grocer 33
Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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Grocer 33
Morrisons Deans, Livingston: Grocer 33 store of the week
‘I’m seeing customers trading up a bit more since the rules came into force a couple of weeks ago’
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Grocer 33
Waitrose Paddock Wood, Kent: Grocer 33 store of the week
‘Customers expect us to support the local community and the need to do that is greater than ever before’
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Grocer 33
Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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Grocer 33
Sainsbury’s Farlington, Portsmouth: Grocer 33 store of the week
‘Covid-19 has helped us step up in e-commerce to take on the likes of Amazon and adapt quickly to cater to customers’ needs. You have to be agile’
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Grocer 33
‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
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Grocer 33
Tesco Kilmarnock, East Ayrshire: Grocer 33 store of the week
‘There’s not been a fantastic amount of difference in shopping patterns since the tiering system came in’
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Grocer 33
‘Spacious and bright’ Tesco Kilmarnock wins top spot
Our shopper had a positive experience from the outset at the “spacious, open and bright” store
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News
Grocer Gold Store Manager of the Year 2020: the shortlist
Our Store Manager of the Year Award recognises outstanding hard graft and commitment from the nation’s best store managers
