Lidl has responded to tweeted pictures of empty freezers and chiller cabinets by acknowledging it is experiencing “stock issues” at a number of stores.
Shoppers have tweeted pictures showing low stock levels in three Lidl stores in the south west of England during the past 24 hours.
Pictures from a Weston-super-Mare store in North Somerset show the frozen food section looking bare, and big gaps in chilled thanks to a lack of cheese and other products.
More gaps in frozen and chilled are pictured at a Melksham store in Wiltshire, where fresh fruit & veg also looked severely depleted.
@LidlGB The situation in the Melksham store is getting worse re stock levels. Since Feb I’ve been told a roof loss at a storage depot was to blame. Two or three weeks back I experienced no such problems at your neighbouring Chippenham store. The attached photos are from tonight pic.twitter.com/tdeysfN02F— Paul’s Taxi (@Pauls_Taxi) July 18, 2022
A shopper in Paignton, Devon, also highlighted big variations in stock levels between stores, asking Lidl: “Why does your Paignton White Rock Way store have such low stock all the time but when I went to your Honiton store as I was passing through it was fully stocked?”
@LidlGB why does your Paignton White Rock Way store have such low stock all the time but when i went to your Honiton store as i was passing through it was fully stocked!! I’m really starting to not enjoying shopping with you guys as i have been a loyal customer for years! pic.twitter.com/5fCAAyoA8E— Chris Light (@ChrisGLight) July 18, 2022
Lidl has replied: “Sorry to see this! We’re experiencing some stock issues that the team are working hard to resolve ASAP. We’ll flag this to them and hopefully things will be back to normal in all stores soon.”
Lidl has not provided further comment on the issues.
This week’s hot weather has been wreaking havoc on chiller cabinets for a number of supermarkets. Shoppers have also been tweeting pictures of empty chiller cabinets at Tesco and Sainsbury’s stores, with both supermarkets replying that equipment had failed due to the extreme heat.
@Tesco if all of your chilled shelves look like this perhaps a warning out the front of the store would be nice? Wouldn’t have bothered had I known. Chelmsford Princes Road store. pic.twitter.com/wWSH2vSFen— Deano (@DaddyPudding85) July 19, 2022
I wondered if you could provide more information on the fridges and freezers that were shut/down because of the heathwave yesterday (pic from the shop on Park Street in Bristol). Did they “melt” or is it simply that the temperature can’t be set so low on these devices? pic.twitter.com/UT2AWhzcAz— Adrianna Jezierska (@adajezierska) July 19, 2022