Asda Derby Road, Spondon



0 This Asda Wal-Mart supercentre store provided all 33 items on this week's list, many of which were subject to promotion. The store was clean and tidy but our shopper said narrow aisles and shelf-stacking activity caused quite a bit of congestion

We visited on 1 December 2006 at 17.30 Our shop lasted 59 minutes. Time spent at the checkout was 2 minutes.

morrisonS Warrick Road, Solihull



0 Shelf-stackers were obstructing the aisles at Morrisons' Warrick Road store, which provided a full basket this week. While staff on the shop floor were helpful and polite, the checkout assistant did not say goodbye or help to pack her goods.

We visited on 1 December 2006 at 09.15 Our shop lasted 65 minutes. Time spent at the checkout was 2 minutes.

sainsbury's Marsh Mills, Plymouth



0 Our shopper described this newly refurbished store as "absolutely splendid". It provided a full basket of items and an incredibly welcoming shopping atmosphere. Staff on the shop floor and at the checkout were friendly and polite.

We visited on 1 December 2006 at 09.25 Our shop lasted 67 minutes. Time spent at the checkout was 6 minutes.

somerfield Station Approach, Great Missenden



2 Spaghetti and oranges were out of stock at this Somerfield store, which was also not selling fresh penne pasta or Kingsmill crumpets.

The checkout assistant was helpful and polite but did not offer help packing our shopper's goods.

We visited on 1 December 2006 at 09.54 Our shop lasted 36 minutes. Time spent at the checkout was 5 minutes.

tesco Craigmarloch, Cumbernauld



0 Ginsters Cornish pasties and Kingsmill crumpets were not sold at this Tesco store. The store performed impeccably in terms of customer service, there were no packing trolleys to obstruct his journey, and he had all his goods packed at the till.

We visited on 1 December 2006 at 10.20 Our shop lasted 50 minutes. Time spent at the checkout was 7 minutes.

waitrose Oxford Road, Newbury



0 Kingsmill crumpets were not sold at this Waitrose store, which was overrun with packing trolleys. Our shopper did not have to queue at the checkout but was not given help packing her goods.

We visited on 1 December 2006 at 14:40. Our shop lasted 30 minutes. Time spent at the checkout was 4 minutes.

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