How ‘high-profile’ Waitrose Cheltenham keeps shoppers and partners happy

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Branch manager Mike Snowdon on running this ‘big store with a huge range’ where foodie shoppers ‘challenge staff on products’

I understand you’ve been at this store for a long time? I’ve been here 15 years, 27 years with Waitrose overall. I actually won store manager of the year in 2014, so it’s nice to be awarded again. This is one of the higher profile branches within the Waitrose estate, so if you enjoy working in branch there’s nowhere else to go. It was originally built as a Food & Home branch, but the John Lewis department was taken out in 2019, when there was a standalone John Lewis built in town. That’s left us with a big store to fill and a huge range as a result. If it’s happening at Waitrose, it’s happening here.

 

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