What does a lead customer experience manager do? What does your day to day look like? I basically cover anything that our customers come into contact with. So that’s all of the front end, as well as things like cash, advertising and tickets. I also manage two petrol stations off site, so it’s quite a big role. There are four lead managers here and we take it in turns to cover the store manager, Ali Khan, when he’s away. I’m the chosen one this week.