Tesco Lewisham’s Mike Francis on inner city trading and supporting BPS shoppers

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’Our motto is nobody tries harder for customers and every little helps. And we have a lot of colleagues who enjoy helping people and who will take their time’

This week’s mystery shops were all conducted by visually impaired shoppers. How many assisted shops do you get at your store? A lot. We have a bus station in our car park so people with disabilities can get dropped at the front door. We worked closely with the local bus companies, and they use our facilities as well.

 

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