Says Lara: "It's probably only about four inches too high but it has caused a problem and we need to fix it soon, although it will be costly ­ the counter cost more than £8,000." Another issue is the drop in trade through the decommissioning of fishing fleets. The store traditionally supplies up to 50 boats in the local harbour with fortnightly supplies which generate up to 10% of turnover. Other changes include moving the bakery aisle back to the biscuits (it was moved on Nisa's category management advice) because the aisle has proved too small and customers like to be able to buy both together. Pet food and tea and coffee will be switched to the bread aisle instead. The fascia has been sorted out after a few teething problems and customers not only have a new look store, but new sounds, in the shape of Nisa's new instore radio station which the Andersons have subscribed to. "We used to play local radio over the store speakers," says Lara. "We put in a satellite dish to receive the Nisa service and it has gone down well." Promotions are being done again ­ leaflets in the local press ­ but this time by Nisa. "It's great," says Lara. "One less thing to worry about." Shoplifting is less of a worry as the bank of CCTV cameras is starting to make an impression on the regular thieves, as well as the fact that desirable stuff, like batteries and razor blades, are now stocked behind the counter. Wine sales are doing particularly well, and confectionery, which took a dip after a good Christmas period, is recovering, while hardware items which are in a more prominent position by the baskets, are selling well. Staff are getting used to managing stock better; smaller shelving sometimes prevents whole pallets being unloaded at once and more careful management is needed. Lara's also confident that staff are working to their strengths. {{FEATURES }}