Do you currently offer a click & collect collection point in your store?
● No 85%
● Yes 15%

If not, why not?
● No online retailer has asked me 56%
● I’m not interested 24%
● I don’t have the space 17%
● My customers don’t need it 3%

Would you consider allocating space to a click & collect service?
● No 45%
● Yes 32%
● Maybe 23%

Which retailer would you prefer to partner with?
● Amazon 48%
● Other high- street 24%
● Symbol/C&C 19%
● J Lewis 9%

If your symbol group gave you support, would you consider offering your own click & collect scheme?
● Yes 46%
● Maybe 31%
● No 23%