Disability rights campaigners are accusing supermarkets of ignoring the needs of disabled customers at self-service petrol stations.

Mobilise, a disabled drivers charity, said the provision of assistance to disabled drivers requiring fuel was a worrying issue, and named Asda as one of the worst offenders.

Douglas Campbell, chairman of Mobilise, said: "Most of the time it is incredibly difficult to get any help. Asda has been introducing more and more unmanned petrol stations where pretty much the only way to receive assistance is if you have a service call transmitter in your car."

Campbell added that for those drivers without the device it was virtually impossible to summon help, as the alternative call buttons on pump terminals were not positioned within reach of the driver's window.

In addition, chip and PIN modules were not within reach of drivers' windows or of someone sitting in a wheelchair, he said.

"Supermarket petrol stations have a duty under the Disability Discrimination Act to make adjustments, and they need to find a solution fast," Campbell said.

A spokeswoman for Asda said the retailer took the concerns of disabled drivers seriously and was working with the charity to find solutions to the problems.

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