Asda Reigate Road, Burgh Heath
0 Our shopper collected 32 items at this store, which was still not stocking American long grain rice. She was disappointed by the levels of customer service, the store was untidy, and aisles were heavily congested with packing trolleys and shelf stackers
We visited on 24 November 2006 at 14.45 Our shop lasted 40 minutes. Time spent at the checkout was 4 minutes.
morrisonS Livingston, West Lothian
0 Our shopper had a first-class experience at Morrisons' new West Lothian store, which won this week's award. She was able to collect all 33 items and described the store as clean, well laid out and filled with helpful and polite staff.
We visited on 24 November 2006 at 13.58 Our shop lasted 48 minutes. Time spent at the checkout was 3 minutes.
sainsbury's Fox Den Road, Bristol
3 This store was hit with availability woes as a result of a problem with its refrigeration system. She was unable to get a Cornish pasty, frozen peas, bread or ginger cake and said the faulty fridges were leaking water all over the floor.
We visited on 24 November 2006 at 12.45 Our shop lasted 38 minutes. Time spent at the checkout was 5 minutes.
somerfield Rugby Road, Nottingham
1 Kidney beans were out of stock at Somerfield's Rugby Road store. Meanwhile, prepacked baking potatoes, Wall's sausages and Kingsmill crumpets were not sold. The store performed admirably in terms of customer service.
We visited on 24 November 2006 at 15.00 Our shop lasted 46 minutes. Time spent at the checkout was 4 minutes.
tesco Hibel Road, Macclesfield
1 Cathedral City mature Cheddar was out of stock and American long grain rice was not sold at this store. Staff were unapproachable, particularly at the checkout where the assistant did not acknowledge him or help pack his goods. We visited on 24 November 2006 at 13.00. Our shop lasted 53 minutes. Time spent at the checkout was 8 minutes.
waitrose Hersham, Surrey
1 Kingsmill crumpets were out of stock at Waitrose's Hersham store, which provided an otherwise flawless experience for our shopper.
The store was clean and customer service was first class.
We visited on 24 November 2006 at 11:00. Our shop lasted 30 minutes. Time spent at the checkout was 4 minutes.
0 Our shopper collected 32 items at this store, which was still not stocking American long grain rice. She was disappointed by the levels of customer service, the store was untidy, and aisles were heavily congested with packing trolleys and shelf stackers
We visited on 24 November 2006 at 14.45 Our shop lasted 40 minutes. Time spent at the checkout was 4 minutes.
morrisonS Livingston, West Lothian
0 Our shopper had a first-class experience at Morrisons' new West Lothian store, which won this week's award. She was able to collect all 33 items and described the store as clean, well laid out and filled with helpful and polite staff.
We visited on 24 November 2006 at 13.58 Our shop lasted 48 minutes. Time spent at the checkout was 3 minutes.
sainsbury's Fox Den Road, Bristol
3 This store was hit with availability woes as a result of a problem with its refrigeration system. She was unable to get a Cornish pasty, frozen peas, bread or ginger cake and said the faulty fridges were leaking water all over the floor.
We visited on 24 November 2006 at 12.45 Our shop lasted 38 minutes. Time spent at the checkout was 5 minutes.
somerfield Rugby Road, Nottingham
1 Kidney beans were out of stock at Somerfield's Rugby Road store. Meanwhile, prepacked baking potatoes, Wall's sausages and Kingsmill crumpets were not sold. The store performed admirably in terms of customer service.
We visited on 24 November 2006 at 15.00 Our shop lasted 46 minutes. Time spent at the checkout was 4 minutes.
tesco Hibel Road, Macclesfield
1 Cathedral City mature Cheddar was out of stock and American long grain rice was not sold at this store. Staff were unapproachable, particularly at the checkout where the assistant did not acknowledge him or help pack his goods. We visited on 24 November 2006 at 13.00. Our shop lasted 53 minutes. Time spent at the checkout was 8 minutes.
waitrose Hersham, Surrey
1 Kingsmill crumpets were out of stock at Waitrose's Hersham store, which provided an otherwise flawless experience for our shopper.
The store was clean and customer service was first class.
We visited on 24 November 2006 at 11:00. Our shop lasted 30 minutes. Time spent at the checkout was 4 minutes.
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