Asda Gosforth, Newcastle-upon-Tyne



1 This store had run out of Sacla' Classic pesto and did not stock Mars bars in a 6-pack, as requested on our shopper's list, only in a 10 or 9-pack. Our shopper said the store was well laid out and described staff as very helpful. The receipt was error-free and all staff were in uniforms.

We visited on 26 January 2007 at 9.10. Our shop lasted one hour and 20 minutes. Time spent at the checkout was 8 minutes.

morrisonS Rotherham, South Yorkshire



0 No own-label corned beef was stocked at this store but everything else on the list was available. Our shopper said staff were helpful and some even stopped the jobs they were doing to take her to the items she requested. No help was offered to pack goods but the receipt was error-free.

We visited on 26 January 2007 at 12.20. Our shop lasted 53 minutes. Time spent at the checkout was 4 minutes.

sainsbury's Kirkintilloch, Glasgow



0 This store had no out of stocks and impressed our shopper with its friendly staff and tidy appearance. There were no packing trolleys in the aisles, meaning our shopper could move around the store unhindered, and the receipt was error-free. All staff were in uniform and help was offered with bag packing.

We visited on 26 January 2007 at 9.19. Our shop lasted 54 minutes. Time spent at the checkout was 4 minutes.

somerfield Plymstock, Devon



2 This store did not stock own-label corned beef and had sold out of own-label Scotch eggs and loose closed-cup mushrooms. Our shopper said the store was clear of shelf-stackers and packing trolleys. No help was offered with packing her bags at the checkout but the receipt was error-free.

We visited on 26 January 2007 at 10.20. Our shop lasted 54 minutes. Time spent at the checkout was four minutes.

tesco Hookwood, Surrey



1 This store was tidy but had no Hovis Square Cut white bread in stock. The store was completely free of shelf-stackers and packing trolleys and the checkout attendant was friendly, offering to pack bags. Our shopper said 22 out of 35 checkouts were open, meaning he did not have to queue for long.

We visited on 26 January 2007 at 5.25. Our shop lasted one hour. Time spent at the checkout was 5 minutes.

waitrose

Surbiton, Surrey

0 No items were out of stock at this store, although it did not stock own-label corned beef. Our shopper said the store was tidy with a sufficient number of checkouts open for the number of shoppers in the store.

We visited on 26 January 2007 at 11.00. Our shop lasted 45 minutes. Time spent at the checkout was 3 minutes.