All articles by Elinor Zuke – Page 20
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NewsTesco tackles peak time staff shortages
Tesco has claimed it will eradicate staff shortages with a new system that allows employees to sign up for overtime even at another store. Using the online booking system, which went nationwide last week, staff input their home...
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Retail Prices: Promotions rocket in battle for ‘golden quarter’ spend
Asda exceeds its 2009 activity, leading the October charge on deals with 28.6% more promotions than this time last year. Elinor Zuke reports
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NewsWilkinson launches 54-strong range of own-label food lines
High street chain Wilkinson has launched its first own-label food range under the Wilko brand following an internal review. An initial 54 lines across the crisps, confectionery and biscuit categories have been introduced in all its 346…
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NewsBuy one get two free deals soar to new heights as supermarkets 'buy growth'
Forget the bogof. The number of buy-one-get-two-free deals has almost quadrupled year-on-year as retailers dig deeper than ever in the fight for market share.
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NewsAsda crowns King new chief operating officer
Asda has named Simon King as its new chief operating officer. King will be responsible for all of retail, supply chain, customer service and internal communications, in a role that has been vacant since Andy Clarke was promoted to chief executive in May.
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Tesco in £40k poppy play after Hovis spat
Tesco is donating £40,000 to The Poppy Appeal after an investigation by The Grocer revealed the Royal British Legion had become the unwitting victim of a pricing spat.
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Retail Prices: Bread brand prices rise as global wheat shortage hits
Commodity pressures in bread have finally hit home in the past month, with the prices of bakery lines rising by 2.7% on average. Elinor Zuke reports
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NewsTesco customers let down by poor promotions availability
Up to 40% of Tesco customers have felt let down by poor availability on promotions, a study has found. The report by the Institute of Promotional Marketing comes as supermarkets find themselves under increasing scrutiny over their...
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Mystery shopping Tesco store and service impress
Tesco in South Queensferry, Edinburgh, won this week thanks to its short queues, easy-to-navigate car park and knowledgeable staff. The store was busy because it was Saturday morning but staff were happy to help and on both occasions our shopper...
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Weather forecaster to give indies time in sun
Independent retailers can now harness the power of the weather to boost sales in the same way as the big box multiples do thanks to the launch of a new forecasting tool. Weather website Netweather has launched a forecasting tool aimed...
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NewsGrocer 33: Service - Tesco store and service impress
Tesco in South Queensferry, Edinburgh, won this week thanks to its short queues, easy-to-navigate car park and knowledgeable staff. The store was busy because it was Saturday morning but staff were happy to help and on both occasions our shopper asked where a particular product was, someone immediately took her ...
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Grocery bosses back deep public spending cuts
Executives from Asda, Boots, Ocado, Marks & Spencer and Diageo have urged the government not to water down its plans to tackle the budget deficit.
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NewsForget stickers: here comes tattooed fruit
In a threat to the sticky label, hi-tech lasers could soon be 'tattooing' prices, logos and sell-by dates on to fruit and veg skins, The Grocer can reveal. A Spanish technology company, which already lasers logos on to melons for French...
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NewsSoup supplier next to be hit in Borders Agency crackdown
A supplier of organic soup to Harrods is in hot water for using illegal workers. The UK Borders Agency arrested eight men during a raid at Joubère's processing site in Acton, West London, last week. Joubère must now prove it carried out...
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NewsGrocer 33: Service - Service wins it again for Sainsbury's
Sainsbury’s in Stroud was this week’s clear winner. It offered the best availability as the only supermarket to offer a full basket. But what really impressed was the customer service: the assistant knew exactly where to fi nd the product our shopper was looking for and led her to it ...
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NewsAsda wants gamers to Buy, Play, Trade
Asda has added a new dimension to its entertainment arm by selling pre-owned video games in more than 230 stores.
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NewsGrocer 33: Service - Sainsbury’s atmosphere seals victory
Sainsbury’s in Swansea won this week’s service award with a display of consistently good customer service. Our shopper said there was a “lovely atmosphere” in-store and that staff had gone out of their way to offer help. One looked for the pains au chocolat with her and the checkout assistant ...
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Retail Prices: Don’t believe the papers – food prices are going down
Costs are on the up but stories of 10% price increases by Christmas seem OTT, as The Grocer Price Index reveals they are going the other way. Elinor Zuke reports
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Grocer 33 Online: Tesco leaves Ocado crying over spilt milk
A little spilt milk was enough to ensure Tesco snatched victory from Ocado in this month's Grocer 33 online shopping survey.
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NewsGrocer 33: Service - Queue-free Asda wins by a whisker
This week's service award was tightly fought, with Morrisons and Asda both providing a full basket, excellent customer service and a neat and tidy store.