All articles by Elinor Zuke – Page 23
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News
Majority of shoppers missing out on promos
More than three quarters of shoppers who made a special trip to a supermarket to buy an advertised promotion found an empty shelf, according to a survey by the Institute of Promotional Marketing.Sixty four per cent of shoppers blamed the...
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News
Grocer 33: Sainsbury’s service wows our shopper
Sainsbury's in Cheadle, Greater Manchester had a full basket this week and a glowing report from our shopper.
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NewsGrocer 33 Online: Delivery of fresh veg impresses
Sainsbury's was the only supermarket to deliver a full basket of 33 items. The website was easy to navigate and the products arrived in good condition, including very fresh-looking fruit and veg.
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NewsAsda takes down price of bananas to eight-month low
Asda has lowered the price of bananas to an eight-month low.Loose bananas now cost 67p per kg 31% less than a fortnight ago.
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NewsGrocer 33: Helpful staff clinch second Waitrose win
Waitrose delivered the best service for the second week running, with its branch in Towcester offering a full basket as well as boasting friendly and helpful staff.
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News
Asda guarantee: 319 prices are up, 236 cut
Since launching its Price Guarantee in April, Asda has made more price hikes and fewer price cuts than any of its big four rivals, according to data from pricing specialist Brand View.And the number of exclusively lowest prices offered...
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News
Crackdown on illegal workers targets food
The Home Office has kicked off a summer crackdown on illegal working in the food industry with a raid at a Tesco supplier in London. The UK Borders Agency, part of the Home Office, will visit 100 businesses a month in London alone as the...
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NewsGrocer 33: Waitrose win down to staff and service
Waitrose in Ponteland won this week thanks to a full basket and excellent customer service. Our shopper was impressed that staff guided him to the product he asked for and helped him choose the right variety.
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News
Grocer 33: Tesco service makes up for out-of-stocks
Although it did not have the best availability, Tesco in Craigmarloch, Lanarkshire, offered the best overall customer service. A pleasant assistant made conversation as she helped our shopper to find the right shelf for lasagne verdi...
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News
A frozen food chain? Iceland growth is all in fresh and ambient
Iceland's double-digit growth is almost entirely in fresh and ambient, data from Kantar Worldpanel has revealed. In the 12 weeks to 14 June Iceland's sales grew by 11%, with 5.8% from fresh and chilled sales, 2.1% from ambient sales and...
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NewsGrocer 33: Sainsbury’s only let down by the aircon
Sainsbury's in Maidenhead won this week with no items out-of-stock. Our shopper asked for help finding two items and both times was accompanied by staff to the shelf and asked if she needed any further help.
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NewsAd watchdog finds fault with George’s ‘no quibble’ guarantee
An advert for Asda’s 100-day quality guarantee on George clothing has been banned by the Advertising Standards Authority for presenting standard consumer rights as a unique benefit of shopping at the supermarket.
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NewsWaitrose shines amid promotional shambles
Waitrose has been voted best for in-store promotions for the first time in a new survey on trade investment for The Grocer.
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NewsGrocer 33: Helpful staff clinch victory for Morrisons
Knowledgeable staff who went out of their way to help our shopper played a big part in ensuring Morrisons in Llanelli took this week's title.
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NewsAsda plays Christmas catch-up with premium lines
Asda is hoping to turn around its Christmas fortunes by introducing new premium food and general merchandise lines.
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NewsGrocer 33: Bright, clean store offers great service
Four stores had no out-of-stocks this week and none of our shoppers had a disappointing experience. But Sainsbury's Murrayfield store in Edinburgh just edged it thanks to its great customer service, spotlessly clean store and full basket.
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NewsCheaper cancer drugs ‘not a stunt’ says Asda
Asda has denied its decision to start dispensing privately-prescribed cancer drugs at not-for-profit prices is a publicity stunt. Announcing the move last month, the retailer claimed patients could now save up to 76% if they brought their...
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NewsGrocer 33: Asda staff help speed up the shop
Asda in Gosforth was the only supermarket to have no out-of-stocks this week. Our shopper found it hard to find all the items due to some unclear signage, but staff were very helpful, which sped up the shopping time.
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NewsClarke: Asda may absorb VAT hike
New Asda supremo Andy Clarke has vowed that the supermarket will do “everything we can” to absorb next year’s rise in VAT rather than hike prices.
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NewsGrocer 33: Asda comes up trumps in Manchester
Three stores had no items out-of-stock this week, but the winneris Asda in Wythenshawe, Manchester, which pipped its rivals to the post thanks to impressive levels of customer service.