All articles by Elinor Zuke – Page 23
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NewsGrocer 33: Service - Service wins it again for Sainsbury's
Sainsbury’s in Stroud was this week’s clear winner. It offered the best availability as the only supermarket to offer a full basket. But what really impressed was the customer service: the assistant knew exactly where to fi nd the product our shopper was looking for and led her to it ...
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NewsSoup supplier next to be hit in Borders Agency crackdown
A supplier of organic soup to Harrods is in hot water for using illegal workers. The UK Borders Agency arrested eight men during a raid at Joubère's processing site in Acton, West London, last week. Joubère must now prove it carried out...
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NewsForget stickers: here comes tattooed fruit
In a threat to the sticky label, hi-tech lasers could soon be 'tattooing' prices, logos and sell-by dates on to fruit and veg skins, The Grocer can reveal. A Spanish technology company, which already lasers logos on to melons for French...
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NewsAsda wants gamers to Buy, Play, Trade
Asda has added a new dimension to its entertainment arm by selling pre-owned video games in more than 230 stores.
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NewsGrocer 33: Service - Sainsbury’s atmosphere seals victory
Sainsbury’s in Swansea won this week’s service award with a display of consistently good customer service. Our shopper said there was a “lovely atmosphere” in-store and that staff had gone out of their way to offer help. One looked for the pains au chocolat with her and the checkout assistant ...
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Grocer 33 Online: Tesco leaves Ocado crying over spilt milk
A little spilt milk was enough to ensure Tesco snatched victory from Ocado in this month's Grocer 33 online shopping survey.
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NewsGrocer 33: Service - Queue-free Asda wins by a whisker
This week's service award was tightly fought, with Morrisons and Asda both providing a full basket, excellent customer service and a neat and tidy store.
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Retail Prices: Don’t believe the papers – food prices are going down
Costs are on the up but stories of 10% price increases by Christmas seem OTT, as The Grocer Price Index reveals they are going the other way. Elinor Zuke reports
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NewsGrocer 33: Service - Tesco’s staff and stock win the day
An army of helpful and knowledgeable staff won Tesco in Stockport this week's The Grocer 33 service award.
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NewsRoses return to tins as Cadbury scraps cardboard box trial
A sustainable packaging trial on Christmas tins of Roses will not be repeated this year, as Cadbury confirmed the return of tins to Tesco. The 2009 trial had seen Tesco sell Roses and Heroes in sustainable cardboard boxes, or 'cartins',...
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NewsTesco wins latest round in advertising battle with Asda
Tesco has hit back at Asda in the supermarkets’ long-running tussle over price-based advertising.
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NewsGrocer 33: Sainsbury’s speed and stock success
This week's winner is Sainsbury's in Portsmouth, which offered a quick and pleasant shop with no items out-of-stock.
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NewsWiseman denies link to profit warning as Tesco joins milk war
One of Tesco’s biggest milk suppliers has insisted that a profits warning issued on Thursday was unrelated to Tesco’s decision this week to go head to head with Asda on retail milk prices for the first time.
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NewsAsda staff clean up at women’s retail awards
Asda staff claimed a trio of trophies at the Specsavers Everywoman in Retail Awards.
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Tesco launches Korean franchise chain
Tesco is preparing to open a chain of franchise convenience stores in South Korea.
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Retail Prices: Asda deals up by 20% as it puts alcohol in the spotlight
It may have stopped selling booze below cost, but this hasn’t stopped Asda running a fifth of its August promotions in the BWS aisle, reports Elinor Zuke
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NewsGrocer 33: Full basket gives Tesco the edge
This week's winner is Tesco in Aylesbury, Buckinghamshire. It was the only store to provide a full basket and there was no wait at the tills. Other big plusses were that it was well presented and the staff were able to inform our mystery shopper...
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You just won’t believe your mince pies, Santa
Christmas seems to have come earlier than ever this year, with some retailers kicking off the season's promotions just days after the August bank holiday. Packs of mince pies were on sale at selected Sainsbury's stores for 59p on 1...
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NewsRaw deal? OFT cracks down on promotions
Popular promotional tactics will be banned under new standards to be outlined by the Office of Fair Trading next week with retailers facing prosecution and fines if they fail to comply, The Grocer can reveal.
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NewsGrocer 33: Helpful staff secure win for Tesco
This week's winner is Tesco in Burnage, Manchester. One assistant showed our shopper to the avocados with a big smile while another left her home shopping trolley to take him to the Birds Eye curry. The only downside was the Tilda rice being out of...