All articles by Elinor Zuke – Page 22
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News
Asda guarantee: 319 prices are up, 236 cut
Since launching its Price Guarantee in April, Asda has made more price hikes and fewer price cuts than any of its big four rivals, according to data from pricing specialist Brand View.And the number of exclusively lowest prices offered...
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Crackdown on illegal workers targets food
The Home Office has kicked off a summer crackdown on illegal working in the food industry with a raid at a Tesco supplier in London. The UK Borders Agency, part of the Home Office, will visit 100 businesses a month in London alone as the...
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NewsGrocer 33: Waitrose win down to staff and service
Waitrose in Ponteland won this week thanks to a full basket and excellent customer service. Our shopper was impressed that staff guided him to the product he asked for and helped him choose the right variety.
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Grocer 33: Tesco service makes up for out-of-stocks
Although it did not have the best availability, Tesco in Craigmarloch, Lanarkshire, offered the best overall customer service. A pleasant assistant made conversation as she helped our shopper to find the right shelf for lasagne verdi...
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A frozen food chain? Iceland growth is all in fresh and ambient
Iceland's double-digit growth is almost entirely in fresh and ambient, data from Kantar Worldpanel has revealed. In the 12 weeks to 14 June Iceland's sales grew by 11%, with 5.8% from fresh and chilled sales, 2.1% from ambient sales and...
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NewsGrocer 33: Sainsbury’s only let down by the aircon
Sainsbury's in Maidenhead won this week with no items out-of-stock. Our shopper asked for help finding two items and both times was accompanied by staff to the shelf and asked if she needed any further help.
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NewsAd watchdog finds fault with George’s ‘no quibble’ guarantee
An advert for Asda’s 100-day quality guarantee on George clothing has been banned by the Advertising Standards Authority for presenting standard consumer rights as a unique benefit of shopping at the supermarket.
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NewsWaitrose shines amid promotional shambles
Waitrose has been voted best for in-store promotions for the first time in a new survey on trade investment for The Grocer.
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NewsGrocer 33: Helpful staff clinch victory for Morrisons
Knowledgeable staff who went out of their way to help our shopper played a big part in ensuring Morrisons in Llanelli took this week's title.
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NewsAsda plays Christmas catch-up with premium lines
Asda is hoping to turn around its Christmas fortunes by introducing new premium food and general merchandise lines.
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NewsGrocer 33: Bright, clean store offers great service
Four stores had no out-of-stocks this week and none of our shoppers had a disappointing experience. But Sainsbury's Murrayfield store in Edinburgh just edged it thanks to its great customer service, spotlessly clean store and full basket.
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NewsCheaper cancer drugs ‘not a stunt’ says Asda
Asda has denied its decision to start dispensing privately-prescribed cancer drugs at not-for-profit prices is a publicity stunt. Announcing the move last month, the retailer claimed patients could now save up to 76% if they brought their...
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NewsGrocer 33: Asda staff help speed up the shop
Asda in Gosforth was the only supermarket to have no out-of-stocks this week. Our shopper found it hard to find all the items due to some unclear signage, but staff were very helpful, which sped up the shopping time.
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NewsClarke: Asda may absorb VAT hike
New Asda supremo Andy Clarke has vowed that the supermarket will do “everything we can” to absorb next year’s rise in VAT rather than hike prices.
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NewsGrocer 33: Asda comes up trumps in Manchester
Three stores had no items out-of-stock this week, but the winneris Asda in Wythenshawe, Manchester, which pipped its rivals to the post thanks to impressive levels of customer service.
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NewsAsda hits 13th year as cheapest supermarket
Asda is the UK's cheapest supermarket for the 13th year in a row.
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NewsGrocer 33: Morrisons shines in the spotlight
There was glowing praise for Morrisons in Auchinlea, Glasgow, this week.
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News
Suppliers waste up to £200m on discounts
Suppliers are throwing away millions each year on deep-discount coupons. Discounts bigger than 25% have minimal benefits in persuading shoppers to try a new product, no influence on subsequent loyalty, and could be costing the industry...
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NewsBogofs threatened as the OFT eyes ‘misleading’ promotions
Common pricing practices such as the bogof could face a regulatory slapdown as the Office of Fair Trading examines deals, says Elinor Zuke
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News
Retail Prices: Business as usual for Asda as it ups number of promos
Despite claiming it is moving away from promotions, Asda has upped the number of deals it is running compared with last month, reports Elinor Zuke