Archive of all Grocer 33 articles – Page 70
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Grocer 33Tesco Springhill, Hockley, Birmingham: G33 store of the week
One of the challenges is that there are a large number of different nationalities and you have to respond to all of them
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Grocer 33Waitrose Newton Mearns wins with 'warm' customer service
A warm welcome from customer services set the right tone from the start in this five-year-old store
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Grocer 33Waitrose Newton Mearns: Grocer 33 store of the week
”We celebrated our fifth birthday by inviting the first customer we had on 12 May 2011 back for a bottle of Champagne”
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Grocer 33Tesco Bathgate hits a high on sunny holiday
Tesco’s Bathgate, West Lothian store was particularly busy - but staff responded admirably
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Grocer 33Tesco Bathgate: Grocer 33 store of the week
It was the local Highland Games in the town this weekend so I’m delighted at how well we did
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Grocer 33Sainsbury's Drumchapel: Grocer 33 store of the week
When Argos opened in August, it increased footfall and brought people to the store who hadn’t considered shopping here
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Grocer 33Tesco Coatbridge, Glasgow: Store of the Week
Our mystery shopper described your staff as “lovely, friendly and helpful”
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Grocer 33Tesco Riverside, Dundee: G33 store of the week
We’ve really concentrated on improving customers’ experience of the shopping trip and on service
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Grocer 33Tesco Riverside Dundee wins with 'simple, orderly' store
Our shopper liked the “excellent and varied range of goods and that it relied on simplicity and orderliness of presentation
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Grocer 33Morrisons Tŷ Glas, Cardiff service proves 'excellent'
When our shopper asked where an item was, one member of staff “took me to the location and asked if he could help with anything else”
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Grocer 33Morrisons Tŷ Glas, Cardiff: G33 store of the week
We have daily team huddles in the morning in which we can discuss any issues and how we are trading
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Grocer 33Waitrose Cirencester claims narrow G33 service win
On this Saturday afternoon shop, Waitrose Cirencester claimed a narrow victory thanks to helpful shop floor staff
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Grocer 33Waitrose Cirencester: Grocer 33 store of the week
We have a massive catchment area, very rural in between the towns, and we have a lot of loyal customers
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Grocer 33'Welcoming' Waitrose Dorking takes G33 win
Although the layout was “slightly odd”, Waitrose Dorking was a model of consistency
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Grocer 33Waitrose Dorking: Grocer 33 store of the week
We’ve now got all the modern Waitrose concepts – juice bar, café, meat counter, bakery and patisserie
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Grocer 33Adrian Letts, Tesco, on delivering the G33 star order
When recruiting, we put a real focus on service skills, and everyone gets expert training and coaching
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Grocer 33Sainsbury's Luton Road, Dunstable: G33 store of the week
”Our hardcore shoppers know how it works and use Brand Match to their advantage the best they can”
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Grocer 33Tesco Park Road, Toxteth: Grocer 33 store of the week
The seven new ‘Farm’ fresh food brands have gone down very, very well
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Grocer 33Sainsbury's Redhill: Grocer 33 store of the week
We are having a major refurbishment that will take the size of the store to 60,000 sq ft
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Grocer 33Morrisons Portsmouth: Grocer 33 Store of the Week
We have a really strong team and we work very hard to make sure we are giving great service to every single customer