Liz Claydon
Liz Claydon is KPMG’s UK head of consumer markets.
- Comment and Opinion
Why retailers should think beyond their Christmas ads
As the big retailers launch their Christmas ads, it is easy to get lost in the heartwarming tales
- Comment and Opinion
Mults, suppliers and consumers must face up to price rises
Two weeks ago we saw one of the first tangible implications of Brexit in a very public pricing spat
- Comment and Opinion
Grocery brands must focus on individual consumers
Surely it is customer experience that should be the focus to differentiate and retain, if not win, customer loyalty
- Comment and Opinion
Find strength in working together
The grocers may be glad that summer has finally appeared, bringing a boost to sales
- Comment and Opinion
Why the grocers should get disruptive too
Traditional business models and products are no longer enough to ensure long-term survival
- Comment and Opinion
Brexit: time for business to adapt and learn fast!
For many, the EU referendum result is still sinking in – with the only thing seemingly certain being uncertainty itself
- Comment and Opinion
Move fast to maintain organic growth
Delivering sustainable organic growth is an ongoing challenge for most businesses
- Comment and Opinion
Putting food on the table
Traditional supermarkets face threats from all sides. So how do they achieve profitable growth?
- Comment and Opinion
Inclusive leadership: shifting the power balance makes sense
While there are some incredibly talented people leading this industry, we are light on female leaders
- Comment and Opinion
It takes bravery to be disruptive
The world of retail is being continuously disrupted; whether it be from new technologies, changes to regulation or consumer needs
- Comment and Opinion
How Formula 1 is helping to speed up supply chain forecasting
Pressure on supply chains to deliver on availability, price and speed is mounting
- Comment and Opinion
Analytics can win you new customers
No company in the consumer industry can grow solely by retaining customers
- Comment and Opinion
Big four should exploit festive advantage over discounters
Traditionally, the Christmas period has seen discount grocers lose market share
- Comment and Opinion
Modern Slavery Act will require retailer vigilance
In 1833 the UK abolished slavery. Yet, over 180 years later the government has felt compelled to take further action
- Comment and Opinion
Value creation chain must be the focus in trading relationship
The retailer-supplier relationship remains as contentious as ever
- Comment and Opinion
If sugar is the new tobacco, move fast
Jamie Oliver’s call for a tax on sweetened drinks is just one of a growing number of broadsides in the war on sugar
- Comment and Opinion
Trust is vital for the future of the food and drink industry
There is an emerging demand for products that are ‘LATTE’: Local, Authentic, Traceable, Transparent and Ethical
- Comment and Opinion
Opinion: Yes, zero-hours contracts can be done the right way
Organisations are becoming much more creative in introducing agile working practices
- Analysis and Features
The challenge of consistent product data
Failure by retailers to display full product details can lead to considerable fines for non-compliance
- Comment and Opinion
Customer data: the price is right - but is it fair?
What most retailers should consider is rationalising the roster of promotions that have accumulated over the years