Morrisons expands click & collect service to cope with lockdown demand

Morrisons is expanding its click & collect service to almost 500 stores across the UK to help cope with demand during the new national lockdown.

The supermarket now has 447 stores offering the service across the UK compared with just 14 in March.

The figure had grown to 280 in the second lockdown in November, but the latest expansion comes as supermarkets again feel the strain of demand for families either self-isolating or wanting to avoid visiting stores.

Morrisons has been among supermarkets forced to apologise to customers for long waits to get through to its website, as well as a lack of available delivery slots. 

The move comes after Morrisons this week announced its online sales more than tripled during the peak trading period – from 1 November 1 to 3 January.

“We are doing everything we can to increase the amount of home delivery slots available, but we recognise that the slots get snapped up quickly in lockdown,” said Miles Foster, Morrisons online operations director.

“Click & collect is an excellent alternative and is proving really popular with customers. Since the first lockdown we have expanded our click & collect service significantly and it is now available from 447 of our stores across the country.

“We have slots available now nationwide so our customers can get the groceries they need in a contact-free and convenient way.”