Mystery shop – weekly results – Page 18
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Grocer 33
Sainsbury's Longstone Edinburgh wins G33 with huge score
The checkout experience was great with a “very nice elderly gentleman chatting whilst scanning”…
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Grocer 33
Lawrence Hene of Ocado on winning the G33 online star order
“We’ve done a lot of work this year on this both by looking at processes internally and working with the supply chain”
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Grocer 33
'Excellent' Ocado website seals online 33 win
It only took 26 minutes to complete the order on Ocado’s “excellent” website
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Grocer 33
Sainsbury's large Washington store takes Grocer 33 win
Staff were “quick and willing” when asked for help and only one item on the list could not be found…
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Grocer 33
Tesco Dover takes Grocer 33 win with big score
The “store has an open-plan entrance, which is very inviting”
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Grocer 33
Tesco Whitfield, Dover: Grocer 33 store of the week
“I’m very proud of the team, it’s a fantastic achievement”
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Grocer 33
'Light & airy' Sainsbury's Hessle takes Grocer 33 win
“The store is light and airy with plenty of space between aisles and is clearly signed throughout”
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Grocer 33
Morrisons wins despite busy store
Strong customer service all round helped Morrisons Doxford emerge as this week’s winner
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Grocer 33
Sainsbury's Dundee wins with score of 88
Staff were “engaging” and Cameron on the checkout was “friendly and efficient”
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Grocer 33
Tesco Warrington wins with 'big and airy' store
Staff “knew their stock and didn’t mind being interrupted”…
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Grocer 33
Waitrose improves service to move up Grocer 33 league
In the 51-week nationwide competition, Waitrose scored 69.5 out of 100 on average for its weekly mystery shops
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Grocer 33
'Huge' Tesco Bradford takes Grocer 33 win
The store’s “health and beauty section looked more glamorous with extra lighting”
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Grocer 33
Waitrose Daventry takes dominant Grocer 33 victory
“The entrance is attractive and inside feels spacious with nice-looking displays”
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Grocer 33
Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…
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Grocer 33
Waitrose Swindon takes win in low-scoring Grocer 33 week
“The car park wasn’t well signed” but the “front of the store was lovely and clean with loads of fresh flowers for sale”
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Grocer 33
Sainsbury's Nine Elms wins with 'new and large' store
A convincing score of 92 put Sainsbury’s Nine Elms at the top this week
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Grocer 33
Morrisons Crewe wins G33 service battle with huge score of 94
In the entrance lots of customers were looking at “impressive” summer displays – though the floor “needed sweeping”
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Grocer 33
Waitrose Swaffham wins Grocer 33 thanks to 'willing' staff
Lots of unobtrusive shelf stacking meant 100% availability, and staff were “quick to respond”
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Grocer 33
Tesco Knockagoney Road wins on a busy Saturday
Staff “were very cheerful, helpful and knowledgeable about stock”