Self-checkouts increase store losses by 22% in first year, major study finds

By George Nott2026-06-17T11:27:00

whole foods market store self check out pay

Source: Whole Foods Market

The study found that ‘nudges’ to the customer that ‘the system is paying attention’ were hugely effective in stemming the shrinkage

Self-checkouts increase a retailer’s loss through theft by an average 22% in the year after they are installed, a major study by ECR Retail Loss has found.

Self-checkouts increase store losses by 22% in first year, major study finds

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