"Loyalty apps" rejected by majority of shoppers

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The vast majority of shoppers reject the idea of “loyalty apps”, instead preferring traditional, physical cards, a new survey has found.

Despite owning a smartphone or mobile, 77.2% of UK adults said they were not interested in virtual cards.

This is a “stark warning” for those considering going digital, says card manufacturer Plastic Card Services (PCS).

“Brands have been wise to the ways of their customers for a long time now, but the commercialisation of digital loyalty schemes is still relatively new ground,” said PCS managing director Rob Nicolls.

“Our research suggests that going digital isn’t necessarily the way forward. We are urging retailers to consider this to ensure they are keeping all of their customers happy.”

At present, the average British person uses loyalty cards twice a week and in majority of cases at supermarkets, the survey also found. It also discovered that just two out of five UK adults are likely to feel brand loyalty because of a loyalty card, though over 50% said they keep loyalty cards for more than a decade.

Readers' comments (2)

  • Who is the study done by? Would be interesting to read it.

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  • Try standing in the queue in a Starbucks, Costa or Tesco and try telling us the virtual card is not used or wanted! Who makes these facts up?

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