Stuart Machin news, comment and analysis – Page 3
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NewsM&S cyberattack costing retailer £43m a week in lost sales
The cyberattack’s impact on sales will cut M&S’ full-year 2026 earnings before interest and taxes by around 7%, the Bank of America Global Research report notes
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NewsM&S warns customers personal data has been taken by cyberattackers
Dates of birth, ‘household information’, telephone numbers and ‘masked’ payment card details have been stolen, M&S admits
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NewsM&S online stock checker ‘not accurate’ thanks to cyberattack
It means the only option for customers is to travel to a store and face potential disappointment amid availability issues
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NewsCyberattacks ‘wake-up call to retail’ says government security body chief
The National Cyber Security Centre is working with M&S and Co-op in the wake of attacks, while the ICO recommends customers use strong passwords
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NewsHarrods reassures customers after becoming latest retailer hit by cyberattack
Harrods confirmed it had ‘experienced attempts to gain unauthorised access to some of our systems’ on Thursday evening
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NewsM&S working ‘day and night’ to battle cyberattack, says chief
Stuart Machin’s latest apology to customers comes after Harrods also emerged as the target of a cyberattack yesterday
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Analysis & FeaturesMarks & Spencer cyberattack: the reasons, damage and lessons
As Scattered Spider – a hacking gang of ‘mostly teenagers’ – is linked to the M&S cyberattack, what’s at stake, and what options does it have?
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Comment & OpinionWhat can M&S’s ‘cyber incident’ teach retailers about trust?
The latest retailer to fall foul of a ‘cyber incident’, M&S has been praised for its honest and open approach to dealing with the fallout. Can other retailers learn a lesson about transparency?
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NewsM&S apologises to customers over ‘cyber incident’
M&S said it had been managing the incident ‘over the last few days’
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NewsFormer Marks & Spencer co-CEO joins Sainsbury’s in board shake-up
It marks a return to retail for Katie Bickerstaffe, since she stepped down from her role as joint co-CEO of M&S in July 2024
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NewsCity snapshot: former M&S CEO joins Sainsbury’s board
Katie Bickerstaffe will be joined on the Sainsbury’s board by Steve Hare, CEO of software company Sage
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Comment & OpinionIt’s official: EPR’s £1.6bn green tax on industry is no joke
Treasury’s watchdog has reclassified EPR as a tax on business as it ups the cost estimate by a cool £200m. Is it all a cruel April Fools’ joke?
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Analysis & FeaturesRefill Coalition: why didn’t it achieve its reuse vision?
Funding has run out and the only in-store pilot has ended. So what has the Refill Coalition achieved and what comes next?
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NewsM&S raising store worker pay in £95m investment
For a full-time worker it means about £98 more a month before tax and National Insurance deductions, according to M&S
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NewsRachel Reeves ‘rebuffs’ M&S chief’s call for compromise in National Insurance hike
The Chancellor is said to have stonewalled Stuart Machin’s call for the increase in employers’ National Insurance to be phased in
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NewsMedia Bites 17 February: Post Office, Waitrose and Unilever snub
The papers have been focusing on tariff retaliation, a “snub” from Unilever and the continued fallout from last year’s October budget
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NewsFood bosses threaten to abandon support for extended producer responsibility scheme
Until now the FDF has supported EPR, despite other bodies such as the BRC and the WSTA calling for it to be delayed
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NewsCity snapshot: Retailers raided by Rachel Reeves ‘like a piggy bank’ says Stuart Machin
The boss of Marks & Spencer has accused the government of raiding retailers ‘like a piggy bank’ as the sector is hit with tax rises, wage increases and recycling levies
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NewsM&S targets family shoppers in renewed value push
The new value messaging comes after M&S CEO Stuart Machin warned earlier this month of waning consumer confidence, despite the retailer growing food sales faster over Christmas than any other major grocer
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Analysis & FeaturesChristmas 2024: what were the highs and hiccups for supermarkets?
Supermarkets took the cheap veg battle to a new low of 8p this Christmas. How did it pan out and what else did they try?