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What can M&S’s ‘cyber incident’ teach retailers about trust?
By Jacqui Parr2025-04-23T15:32:00
The latest retailer to fall foul of a ‘cyber incident’, M&S has been praised for its honest and open approach to dealing with the fallout. Can other retailers learn a lesson about transparency?
Being unable to take contactless payments over the busy Easter bank holiday weekend has got to rank pretty highly in the list of nightmare retail scenarios.
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