All Customer service articles
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Grocer 33Small Sainsbury’s wins best supermarket in Worcester
Sainsbury’s on Swanpool Walk picked up 83 points despite being this week’s smallest at 26,976 sq ft
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Grocer 33Morrisons on top with best supermarket in Croydon
The 36,476 sq ft Morrisons on Purley Way sealed the retailer’s first Grocer 33 win since late February
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NewsOcado launches half-time delivery bundles for England World Cup games
The bundles will be available to order in London and Manchester for each of England’s group stage games on 17, 23 and 27 June.
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NewsAsda Rewards to offer free gig tickets as loyalty overhaul continues
Improving Asda’s loyalty scheme is a key part of Allan Leighton’s Formula for Growth turnaround strategy
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NewsIceland Foods launches free benefits checking service for older shoppers
Iceland hopes the new ‘Benefits Boost’ service will make it easier for shoppers to unlock any unclaimed benefits they may be owed
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Promotional FeaturesAI in grocery 2026: five trends driving real margin
The retailers accelerating in 2026 aren’t those with the biggest AI budgets, but those integrating the technology as a unified operating system across their business. Five trends are crystallising the divide between leaders and laggards.
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Grocer 33Tesco is Chester’s best supermarket in seven-way mystery shop
The only store this week to record a perfect score on availability, Tesco was also praised for its ‘really good range’ and ‘pleasant and helpful’ staff
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NewsRapid grocer Gopuff launches in-app AI with Elon Musk’s SpaceXAI
‘Today, we believe the greatest friction left in commerce is not delivery or instantaneous access to the essentials customers need. It’s the moment before: the thinking, the deciding, the remembering’
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NewsBuy now, pay later: retailers warned over compliance ahead of July deadline
The regulation comes into force on 15 July, bringing deferred payment products under full consumer credit rules for the first time
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Grocer 33Tesco in Streatham wins SW London mystery shop
Tesco impressed with ‘helpful and hardworking’ staff and a store ‘in excellent order’
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Grocer 33Tesco Workington store tops Lake District mystery shop
Upmarket regional Booths Kendal store back in third place
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Grocer 33Basingstoke Sainsbury’s almost beats all-time Grocer 33 record mystery shop score
Basingstoke Sainsbury’s almost beats all-time Grocer 33 record mystery shop score
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NewsSainsbury’s worker fired after tackling champagne shoplifter
Gary MacArthur, who worked at the supermarket’s West Wickham branch as a shop assistant for 15 years, was fired in March following the altercation in December 2025
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Grocer 33Ocado bests rivals in online Liverpool mystery shop
Our shopper rates Ocado as ‘my favourite’ thanks to the ‘high-quality items’ and because ‘they have real-time availability’
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Grocer 33Fraserburgh Tesco wins UK’s best ‘extremities’ mystery shop
The Grocer visited some of the UK’s most remote supermarkets this week in our first-ever ‘extremities special’ mystery shop
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PodcastWhy Morrisons is struggling to manage the Sean Egan backlash
Morrisons is defending its dismissal of a store manager following a shoplifter altercation, but protesters and public sentiment suggest the reputational damage may outweigh policy compliance
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Grocer 33Tesco is Maidstone’s finest supermarket in mystery shop
Our shopper found the 32,317 sq ft Tesco ‘clean and well stocked’ with an ‘excellent range of more unusual brands’
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Grocer 33‘Relaxed’ Waitrose store is Birmingham’s best supermarket
Waitrose excelled on customer service and features, with our shopper praising all staff she interacted with as “extremely friendly, helpful and efficient”
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ProfilesMy food & drink job: Isabella Lugmayer, customer experience agent, Hunter & Gather
‘I love being able to educate and support people at all stages of their real food journey’
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Grocer 33‘Excellent’ Sainsbury’s is the best store in Sheffield
Our shopper praised Sainsbury’s ‘excellent condition’ and said it was ‘worth the trip’