All Customer service articles
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Grocer 33‘Quick and efficient’ store delivers win for Waitrose
Despite being this week’s smallest store, Waitrose performed best on availability
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Promotional FeaturesWhy smart barcode technology matters in grocery retail
With rising competition, tighter margins and increasing regulatory demands, grocery retailers need smarter tools. Advanced barcode technology is becoming essential to stay efficient, compliant and customer-focused.
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Grocer 33Asda North Hykeham staff ‘friendly, polite, helpful and plentiful’
Asda picked up its second Grocer 33 win since February at its North Hykeham store, which scored an impressive 81 points
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NewsParcel locker provider Yeep hits 1,000th milestone at MFG site
The company said it marked the growing demand for parcel lockers in convenience stores across the UK
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NewsPieminister recalls pies marked with erroneous use-by date
Pies with a use-by date of 24 June 2026 are not safe to eat beyond 24 June this year
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Grocer 33Waitrose Lichfield lifts the trophy with top availability
Waitrose also excelled on shop floor service in a ‘pleasant shop’ overall
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Grocer 33Displays and ‘helpful’ staff win at Waitrose Horsham
An attractive wine display and considerate staff impressed our shopper
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Comment & OpinionHealth kicks, advertising laws and the fresh food revolution
A year and two days into the job, Tesco’s group customer director Becky Brock revealed how on arrival she saw a huge opportunity for the UK’s biggest supermarket
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NewsInPost scrapping counter parcel services is a ‘blow’ to indie retailers
Last month InPost informed retailers it would be transitioning away from counter services across the UK from June
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Grocer 33Sainsbury’s Dundee is best store in high-scoring Grocer 33 week
Our mystery shopper had a ‘really positive experience’ at Sainsbury’s
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NewsTesco’s self-checkout ‘VAR’ trial mocked by shoppers
Tesco’s tech uses cameras focused on the shopper and the self-checkout from above
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Grocer 33Store of the week Sainsbury’s Leeds offers excellent standards
Sainsbury’s scored a respectable 78 points, despite only managing 12 out of 20 for availability
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Grocer 33‘Nothing to complain about’ at winning Asda store in Woking
Our shopper said the Asda supermarket was well stocked, light and airy
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Grocer 33Waitrose East Sheen comes top in a low-scoring week
Our shopper praised Waitrose’s short queues and checkout assistant
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Grocer 33Service trumps size as tiny Waitrose Greenwich store wins close-run mystery shop
Waitrose’s Greenwich store offered ‘high-quality’ customer service despite small size
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NewsCo-op opens ‘access to cash’ banking hub inside store
Co-op said the move was part of its focus on creating added services in its stores and social value
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Grocer 33Waitrose edges out M&S to offer best store experience
Waitrose had tempting counters manned by ‘highly knowledgeable’ staff
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Grocer 33High Grocer 33 scores for giant Tesco and small Waitrose stores
Winner Tesco Dundee had ‘very high standards’, our mystery shopper reported
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Grocer 33Large Tesco in Chesterfield offers our shopper ‘everything you need’
Our mystery shopper was impressed with the staff at Tesco Chesterfield
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Grocer 33Tesco Tidworth comes out on top despite modest size
Our mystery shopper enjoyed the ‘sunny, upbeat tone’ in Tesco Tidworth