All Customer service articles
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NewsPotts pledges more staffed counters in Asda store turnaround plan
Asda’s new boss has promised to re-open thousands more staffed checkouts
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Grocer 33Sainsbury’s comes out on top in close Southend supermarket scrap
Sainsbury’s racked up an impressive 84 points as it pipped Tesco to the post by just one mark
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NewsSainsbury’s adds support to Let’s Respect Retail campaign
The supermarket is the biggest grocery retailer to join the campaign as it looks to push its message of treating retail staff with respect and kindness
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Grocer 33Sainsbury’s offers top Telford shop thanks to great staff
The 38,842 sq ft store on Telford Forge Retail Park put in this week’s joint-best performance on availability and was described as “clean, well-kept and in good order” by our shopper
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NewsBestway hires 23 territory sales managers to boost retailer support
The new managers will work with retailers to understand their business’s individual needs, identify opportunities for growth, and provide practical recommendations that can make a ‘measurable difference to store performance’
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NewsCo-op doubles crime cases solved in Devon and Cornwall stores with new reporting tool
SentrySIS enables stronger intelligence sharing, tracking repeat offenders by connecting offences committed by the same individual and build stronger cases against them
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Grocer 33Sainsbury’s provides best online shop in the East End of London
Our shopper praised the ‘accessible’ site with the ‘swift navigation’ and search feature making the process ‘very easy and efficient’
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Grocer 33‘Nothing to improve’: Asda offers best shop on the Isle of Wight
Our shopper found the store spacious with ‘no sense of crowding’ and praised the staff who ‘were all friendly and smiling’ and often stopped what they were doing to assist
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Grocer 33Asda comes out top in north London supermarket battle
In this region of conspicuous affluence, it was Asda that picked up a rare win and completed a service and price double in our Green Week special
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NewsMorrisons to trial click & collect lockers for grocery orders
The lockers will allow shoppers to collect their online orders without needing to interact with store staff
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Analysis & FeaturesWhat do suppliers really think of retailers?
Advantage Group’s latest survey shows supplier satisfaction holding steady – but underneath that, AI creep, staff turnover and a drop in the number of experienced buyers are straining the relationship
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Grocer 33‘Intuitive’ Sainsbury’s is best supermarket in Guildford & Woking
The giant 71,228 sq ft Sainsbury’s store was this week’s biggest and it managed the only perfect score for availability
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NewsScotmid rolls out robot floor cleaners across 14 stores
The machines, called Gausium Phantas Pro, will work alongside the society’s cleaning teams, using smart navigation that allows them to move safely around stores while scrubbing different types of flooring
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Grocer 33Tesco Lincoln takes narrow win in a high-scoring week
Tesco excelled in every area, but our shopper singled out ‘the nice, wide aisles’ that made the store ‘easy to navigate’
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Grocer 33‘Excellent’ standards earn Preston Waitrose the win
Our shopper was most impressed by the ‘availability and friendliness’ of the staff and the ‘well-presented’ food-to-go and specialist counters
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Grocer 33London Waitrose is best in ‘student special’ uni shop
Our shopper praised the ‘exquisite’ presentation at a Waitrose store that ‘feels grand and luxurious while still welcoming’
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NewsAsda completes rollout of 1.2 million ESLs across Express estate
The technology has replaced the manual task of swapping out over 120,000 paper price tickets per week
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Analysis & FeaturesWill the rise of the retail robots put off shoppers?
Retail robots are moving from warehouses to shop floors. Can they co-exist with shoppers and staff – and how will they affect the jobs market?
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Grocer 33Morrisons comes out on top in Lichfield and Tamworth supermarket battle
This week’s winner with 84 points was Morrisons, two miles to the south of Tamworth in the suburb of Wilnecote
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InterviewsRachel Eyre on building ‘a better version’ of Asda
Asda’s chief customer and digital officer is determined to bring back ‘Asdaness’ – boosting standards in stores and online while retaining its focus on price