All Customer service articles
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Grocer 33Bright, Christmassy Tesco store on top in low-scoring Grocer 33 week
Our shopper appreciated the festive aisle in this easy-to-navigate Tesco store
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Grocer 33Waitrose Newport offers full basket and friendly, helpful team
Our shopper was able to pick up a full basket of all 33 items on our early Saturday morning visit
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NewsWaitrose promises to ‘always’ keep manned checkouts in stores
New signs have appeared in a number of Waitrose’s recently refitted stores, highlighting the retailer’s ‘promise’
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NewsOatibix shortage caused by ‘scheduled maintenance’ at Weetabix factory
It comes after Weetabix Protein disappeared from shelves last month
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Grocer 33Waitrose staff go above and beyond at its Lincoln store
Waitrose’s store felt ‘calm and orderly’ despite restocking taking place
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Grocer 33Waitrose stands out as other retailers register low scores
In a low-scoring week, Waitrose’s Locks Heath store in Southampton was a lone bright spot
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Promotional FeaturesHow retailers can rise to the personalisation challenge
Personalisation is now an expected part of customer experience. American Express shares key consumer and retailer insights around optimising your personalisation efforts to see maximum returns.
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NewsAsda trials automated refunds and exchanges system
The self-service returns trial ‘removes the need for customers to queue at the customer service desk’ the supermarket said
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Grocer 33Staff go above and beyond at winning Tesco in Swansea
The store picked up 83 points, and earned particular praise from our shopper for its attractive Halloween and Diwali displays
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Grocer 33Waitrose King’s Cross is top in ‘pleasant, helpful’ shop
The store was the only one of the five we visited this week to claim full marks for shop floor service
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NewsCo-op partners with Quadient for parcel lockers
It will allow consumers to pick up parcels which have been delivered by major carriers including Royal Mail, DPD, Evri and UPS
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Grocer 33Asda bags Online 33 win with smooth ordering and friendly driver
Asda claimed victory in our latest Grocer 33 online mystery shop with a score of 87
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Grocer 33Morrisons store stands out amid availability struggles
Our shopper enjoyed the eye-catching Halloween display at Morrisons
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Grocer 33Sainsbury’s Leicester lives up to ‘superstore’ moniker
The store was well-stocked, with only an out-of-stock on the grapefruit preventing our shopper from taking home a full basket
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NewsAsda trials first big uniform change in 12 years
A six-week trial will see more than 2,600 Asda staff across 12 stores sport the new look, with 10 different types of uniform available
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Grocer 33‘Excellent’ staff at Tesco in Dundee wow our shopper
Our shopper said she would make the extra effort to return to the store
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Grocer 33‘Impressive’ displays and staff help Sainsbury’s to win
Our mystery shopper enjoyed the “impressive” promotions throughout, which included seasonal Halloween lines
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Grocer 33Tesco Newport provides ‘a great shop’ with full basket
The store scored an impressive 89 points, helped in no small measure by a full basket of all 33 items
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Grocer 33Waitrose makes it four wins out of past five with Altrincham store
Availability appeared strong throughout the store with only a couple of noticeable gaps
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Grocer 33‘Immaculate’ Sainsbury’s store impresses our shopper
Sainsbury’s Helston featured ‘interesting’ displays and friendly staff