All Customer service articles
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Grocer 33Asda Gloucester named best supermarket around the Cotswolds
In Asda’s first win since July, the produce section was “well stocked, clean and tidy”, the entrance “bright” with festive offers, and the store “fairly easy to navigate”
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NewsAI phone order agents roll out to UK restaurants
AI agents are being trained on restaurant menus to record orders, suggests sides, and accept payments during the call
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Grocer 33Tesco tops battle for best supermarket in Plymouth
Tesco’s winning score was forged on the back of excellent availability and customer service
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NewsMorrisons rolls out new pure water stations with SpotlessWater
Morrisons said the partnership with SpotlessWater would attract ‘a new audience of trade professionals’
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Grocer 33Waitrose offers the best online delivery experience in Lewisham
Waitrose was the only delivery that arrived without any unavailable, substituted or missing items
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Grocer 33Tesco mystery shop wins battle of 30,000 sq ft supermarkets
This week’s stores were all as close as possible to a mid-size 30,000 sq ft and the winner hails from the market town of Dorchester, Dorset with a winning score of 85
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NewsEast of England Co-op invests £600k to upgrade self-serve tills
East of England Co-op said the new technology improved transaction efficiency and customer satisfaction
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Grocer 33Waitrose crowned best supermarket in Harrow mystery shop
This week’s smallest store offered a ‘very enjoyable experience’
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Analysis & FeaturesSupermarkets launch Christmas recruitment drive for 70,000 jobs
UK supermarkets are gearing up for one of the busiest shopping seasons of the year, launching major recruitment drives for more than 70,000 temporary Christmas staff
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Grocer 33Morrisons Letchworth named North Hertfordshire’s best supermarket
Located in the town centre, this striking store performed well across the board, but it was the ‘impeccable’ customer service that bowled over our shopper
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Promotional FeaturesWhat can Disney teach retailers about loyalty
With 80% of shoppers visiting multiple supermarkets each month, discount-based rewards are failing. The solution is creating emotional connections that turn routine shopping trips into memorable family moments
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Promotional FeaturesWhy grocery’s one-stop shop evolution matters now more than ever
Repositioning supermarkets as multi-service hubs creates convenience and boosts footfall. With tighter household budgets, find out which services are offering a compelling reason to visit and sparking impulse buys that might otherwise be missed.
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards
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Grocer 33Waitrose crowned the best Cheltenham supermarket
Waitrose’s 40,944 sq ft store, located on the edge of town, scored well across the board, with a solid showing on availability with just one item out of stock
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Promotional FeaturesHow well do brands and retailers work together
Ritter Sport UK & Ireland managing director Benedict Daniels believes the grocery sector can unlock mutual transformative growth via deeper partnerships between brands and retailers, consumer centricity and value creation.
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Grocer 33Tesco voted best supermarket in affluent High Wycombe mystery shop
The 36,880 sq ft superstore on London Road came out on top with 87 points despite a poor showing on availability
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Grocer 33Tesco delivers best Online Grocer 33 mystery shop in Ilkeston
For the first time in an online Grocer 33, our mystery shoppers were in the same location, as well as requesting delivery within the same time window
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WebinarsAre UK grocers ready for the next packaging shake-up?
Join experts from GS1 UK, Creative Nature, Markem and Connected Experience Consulting to discover how, with the right strategy in place, you can unlock the significant commercial and operational benefits the transition to 2D barcodes is set to create.
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Grocer 33Solihull’s best supermarket in mystery shop is 68,000 sq ft Tesco Extra
The store had perfect availability, a logical layout and “well displayed” products