All Customer service articles
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NewsPost Office launches ‘Plus’ concept store offering face-to-face advice
The initiative is kicking off with three founding partners: Utility Warehouse, Octopus Legacy, and Good Things Foundation
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Grocer 33Tesco takes narrow win in Super 33 Folkestone battle
The victorious Tesco on Cheriton High Street posted one of two perfect availability scores this week
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NewsM&S tops food retail customer satisfaction index
Banks & building societies overtook the retail sector for the first time in the survey’s history
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Events & AwardsThe Grocer Gold Awards 2026: Grocer 33 — service award
Waitrose consistently delivered outstanding customer service standards in our annual mystery shopping competition
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Grocer 33Massive Tesco in Pollok is Glasgow’s top supermarket
Our shopper was most impressed by the staff and their ‘eagerness’ to ‘add value by making me aware of cost-effective options and preventing me from missing out on additional Clubcard points’
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NewsMorrisons reopening Market Street counters after customer feedback
The supermarket closed 70 of its meat and fish counters last year, but it’s now putting them back into stores after feedback from customers
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Grocer 33Small Waitrose store is best of the bunch across Swindon
Waitrose on Mill Lane posted this week’s best performance on availability and excelled in various areas
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Grocer 33Small Sainsbury’s wins best supermarket in Worcester
Sainsbury’s on Swanpool Walk picked up 83 points despite being this week’s smallest at 26,976 sq ft
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Grocer 33Morrisons on top with best supermarket in Croydon
The 36,476 sq ft Morrisons on Purley Way sealed the retailer’s first Grocer 33 win since late February
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NewsOcado launches half-time delivery bundles for England World Cup games
The bundles will be available to order in London and Manchester for each of England’s group stage games on 17, 23 and 27 June.
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NewsAsda Rewards to offer free gig tickets as loyalty overhaul continues
Improving Asda’s loyalty scheme is a key part of Allan Leighton’s Formula for Growth turnaround strategy
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NewsIceland Foods launches free benefits checking service for older shoppers
Iceland hopes the new ‘Benefits Boost’ service will make it easier for shoppers to unlock any unclaimed benefits they may be owed
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Promotional FeaturesAI in grocery 2026: five trends driving real margin
The retailers accelerating in 2026 aren’t those with the biggest AI budgets, but those integrating the technology as a unified operating system across their business. Five trends are crystallising the divide between leaders and laggards.
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Grocer 33Tesco is Chester’s best supermarket in seven-way mystery shop
The only store this week to record a perfect score on availability, Tesco was also praised for its ‘really good range’ and ‘pleasant and helpful’ staff
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NewsRapid grocer Gopuff launches in-app AI with Elon Musk’s SpaceXAI
‘Today, we believe the greatest friction left in commerce is not delivery or instantaneous access to the essentials customers need. It’s the moment before: the thinking, the deciding, the remembering’
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NewsBuy now, pay later: retailers warned over compliance ahead of July deadline
The regulation comes into force on 15 July, bringing deferred payment products under full consumer credit rules for the first time
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Grocer 33Tesco in Streatham wins SW London mystery shop
Tesco impressed with ‘helpful and hardworking’ staff and a store ‘in excellent order’
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Grocer 33Tesco Workington store tops Lake District mystery shop
Upmarket regional Booths Kendal store back in third place
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Grocer 33Basingstoke Sainsbury’s almost beats all-time Grocer 33 record mystery shop score
Basingstoke Sainsbury’s almost beats all-time Grocer 33 record mystery shop score
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NewsSainsbury’s worker fired after tackling champagne shoplifter
Gary MacArthur, who worked at the supermarket’s West Wickham branch as a shop assistant for 15 years, was fired in March following the altercation in December 2025