All Customer service articles
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Comment & OpinionEditor’s picks: accessibility, value ranges and GLP-1 drugs
This week marked a first in the history of the Grocer 33: our inaugural blind or partially sighted (BPS) mystery shop. And for some retailers, the results were nothing short of damning
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Comment & OpinionSupermarkets have serious work to do on helping blind shoppers
Shakti was conducting a mystery shop at Asda’s Newton Abbot branch. Her treatment was disgraceful
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Analysis & FeaturesHow supermarkets are failing blind and visually impaired shoppers
This week’s mystery shop highlights key lessons supermarkets must learn to help visually impaired shoppers
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News‘Appalling’ Asda staff belittled blind mystery shopper
A registered blind shopper, who was taking part in a Grocer 33 mystery shop, has branded Asda staff at its Newton Abbot store ”appalling”
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Grocer 33Tesco scores highest in our visual impairment mystery shop
This week, for the first time, the Grocer 33 mystery shop was carried out entirely by blind or partially sighted customers
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Grocer 33Sainsbury’s Crayford crowned king in battle of the UK’s biggest stores
Strong availability, helpful staff and an ‘easy to navigate’ layout took Sainsbury’s to the win
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Grocer 33Waitrose is best supermarket in Bristol mystery shop
Our shopper said the 18,208 sq ft Waitrose store’s housekeeping was ‘of a very high standard’
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Promotional FeaturesBoost ice cream sales with smart POS
Heat up your ice-cream offer with modern POS solutions to make shopping the freezers simpler and save staff time and hassle on clean-up
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NewsNational Lottery retailers set new record in age verification checks
The latest results from the Operation Guardian programme showed that retailers correctly asked for ID in 93.5% of initial visits, setting a record for player protection
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Grocer 33‘Immaculate’ Waitrose voted best Brighton supermarket in vegan mystery shop
Our shopper said the best thing about the store was the friendliness of the staff
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Grocer 33Tesco Ebbw Vale wins top supermarket in the East Wales Valleys
Our shopper noted the plentiful staff “who went out of their way to find products” missing from shelves and then restocked the shelf for other customers
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Analysis & FeaturesHas Morrisons made the case for ‘chatty checkouts’?
Morrisons secured extensive coverage and national TV adoration – courtesy of Good Morning Britain – for its launch of so-called Talking Tills last weekend
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Grocer 33Waitrose Meanwood offers best festive shop in Leeds
A perfect score on customer service came thanks to staff who ‘contributed to the festive atmosphere’
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Analysis & FeaturesHas Asda’s turnaround run out of steam before it’s left the station?
Asda’s Q3 results made grim reading, and critics have decried ‘appalling’ store standards. Could the plan be too price fixated?
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Grocer 33Waitrose staff ‘dedicated to helping’ in Edinburgh’s best supermarket
Waitrose in the Stockbridge neighbourhood impressed with an ‘exceptional variety of products’ and ‘friendly’ staff
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NewsMFG partners with SpotlessWater to roll out pure water stations
The deal will see SpotlessWater install its 24/7 self-service pure water stations across select MFG forecourts
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Grocer 33Asda’s Aintree superstore is best supermarket in our Liverpool mystery shop
The giant Asda store achieved a perfect score for customer service
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Grocer 33Asda Gloucester named best supermarket around the Cotswolds
In Asda’s first win since July, the produce section was “well stocked, clean and tidy”, the entrance “bright” with festive offers, and the store “fairly easy to navigate”
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NewsAI phone order agents roll out to UK restaurants
AI agents are being trained on restaurant menus to record orders, suggests sides, and accept payments during the call
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Grocer 33Tesco tops battle for best supermarket in Plymouth
Tesco’s winning score was forged on the back of excellent availability and customer service