All Customer service articles
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Grocer 33Billericay Waitrose wins Basildon supermarket mystery shop
The 24,169 sq ft Waitrose is located on Billericay high street and won by a comfortable 13 points
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Grocer 33Tesco scores huge 98 points to take title of Cambridge’s best supermarket
Tesco on Yarrow Road set out its stall with a perfect availability score and matched that achievement in almost every other area
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NewsArgos trumps Tesco to top new index of retailer digital capability
The Sainsbury’s-owned everything retailer offers shopping features most closely matched to consumer demands
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NewsOne in five grocery trips involves missing items: research
The research assessed the in-store availability of 40 high-frequency grocery items across fresh, ambient and household categories
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Grocer 33Morrisons is best supermarket in high-scoring Bournemouth shop
Our Morrisons shopper said that ‘what sticks in my mind most is how fresh everything looked’
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Comment & OpinionYour Voice: in-store accessibility and sustainable seafood
Keep aisles clear, make staffed checkouts easy to access and say totals aloud, says Iain Walker
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NewsAsda to pump £2.5m into in-store opticians including new leadership
The investment into physical locations, staff training and development was announced at Asda Opticians’ annual conference last week, alongside two senior appointments to lead the continued development of the service offering
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Grocer 33Best online mystery shop in Manchester goes to Ocado
Ocado’s winning score of 84 was anchored in a solid performance on availability
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NewsIceland’s new employee reward puts customers ‘at heart’ of staff recognition
Iceland said this is the first time customer feedback will be linked directly to its wider internal rewards programme
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Grocer 33M&S score impresses in Newcastle supermarket mystery shop victory
That 25,000 sq ft M&S racked up near-perfect scores in almost every category
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Comment & OpinionEditor’s picks: accessibility, value ranges and GLP-1 drugs
This week marked a first in the history of the Grocer 33: our inaugural blind or partially sighted (BPS) mystery shop. And for some retailers, the results were nothing short of damning
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Comment & OpinionSupermarkets have serious work to do on helping blind shoppers
Shakti was conducting a mystery shop at Asda’s Newton Abbot branch. Her treatment was disgraceful
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Analysis & FeaturesHow supermarkets are failing blind and visually impaired shoppers
This week’s mystery shop highlights key lessons supermarkets must learn to help visually impaired shoppers
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News‘Appalling’ Asda staff belittled blind mystery shopper
A registered blind shopper, who was taking part in a Grocer 33 mystery shop, has branded Asda staff at its Newton Abbot store “appalling”
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Grocer 33Tesco scores highest in our visual impairment mystery shop
This week, for the first time, the Grocer 33 mystery shop was carried out entirely by blind or partially sighted customers
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Grocer 33Sainsbury’s Crayford crowned king in battle of the UK’s biggest stores
Strong availability, helpful staff and an ‘easy to navigate’ layout took Sainsbury’s to the win
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Grocer 33Waitrose is best supermarket in Bristol mystery shop
Our shopper said the 18,208 sq ft Waitrose store’s housekeeping was ‘of a very high standard’
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Promotional FeaturesBoost ice cream sales with smart POS
Heat up your ice-cream offer with modern POS solutions to make shopping the freezers simpler and save staff time and hassle on clean-up
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NewsNational Lottery retailers set new record in age verification checks
The latest results from the Operation Guardian programme showed that retailers correctly asked for ID in 93.5% of initial visits, setting a record for player protection
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Grocer 33‘Immaculate’ Waitrose voted best Brighton supermarket in vegan mystery shop
Our shopper said the best thing about the store was the friendliness of the staff