All Customer service articles
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InterviewsRachel Eyre on building ‘a better version’ of Asda
Asda’s chief customer and digital officer is determined to bring back ‘Asdaness’ – boosting standards in stores and online while retaining its focus on price
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Grocer 33Asda’s happy and helpful staff carry it to Hereford victory
Asda’s 44,963 sq ft store picked up a score of 88, including maximum marks for accessibility, features and services, customer service, and tills and checkout
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Grocer 33Waitrose is New Forest’s best supermarket in a low-scoring week
Despite being the smallest of this week’s stores, Waitrose Lymington impressed with its bright and well-organised aisles
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NewsAsda to outsource 3,500 store cleaning roles
Asda said the move would give it ‘the cleanest stores in retail’. However, GMB labelled the proposals ‘detestable’
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Grocer 33Waitrose topples Ocado in Birmingham online shop battle
After two online wins in a row, Ocado was toppled by Waitrose, which posted an exceptional score of 96
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Comment & OpinionLidl’s scan & shop system works perfectly… I can’t believe it!
This is a discounter, with tighter margins to protect than Tesco, Sainsbury’s or Waitrose – and that’s what makes the experience so incongruous
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Grocer 33Tesco gets home advantage with Welwyn Hatfield win
Our shopper praised the winning store’s layout and was particularly taken by the number of trolleys that were “nice and clean”
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NewsAsda to launch ‘hyper-personalised’ loyalty missions in latest Rewards overhaul
Chief customer officer Rachel Eyre has made improving Asda Rewards a key aim of her customer strategy
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Grocer 33Morrisons is east London’s best for early Sunday shop
Morrisons on Silvertown Way was one of this week’s weaker performers on availability, with three items out of stock and one not stocked
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Grocer 33Asda lands its first win this Grocer 33 year with Weymouth store
Our shopper praised Asda’s staff, who were ‘always happy to help’ and provided detailed directions to products
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NewsAsda shakes up store staff working hours in bid to improve customer experience
Store staff will be expected to work flexibility across all areas of the store. Some will also be offered voluntary redundancy, according to proposals seen by The Grocer
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NewsPost Office launches ‘Plus’ concept store offering face-to-face advice
The initiative is kicking off with three founding partners: Utility Warehouse, Octopus Legacy, and Good Things Foundation
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Grocer 33Tesco takes narrow win in Super 33 Folkestone battle
The victorious Tesco on Cheriton High Street posted one of two perfect availability scores this week
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NewsM&S tops food retail customer satisfaction index
Banks & building societies overtook the retail sector for the first time in the survey’s history
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Events & AwardsThe Grocer Gold Awards 2026: Grocer 33 — service award
Waitrose consistently delivered outstanding customer service standards in our annual mystery shopping competition
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Grocer 33Massive Tesco in Pollok is Glasgow’s top supermarket
Our shopper was most impressed by the staff and their ‘eagerness’ to ‘add value by making me aware of cost-effective options and preventing me from missing out on additional Clubcard points’
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NewsMorrisons reopening Market Street counters after customer feedback
The supermarket closed 70 of its meat and fish counters last year, but it’s now putting them back into stores after feedback from customers
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Grocer 33Small Waitrose store is best of the bunch across Swindon
Waitrose on Mill Lane posted this week’s best performance on availability and excelled in various areas
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Grocer 33Small Sainsbury’s wins best supermarket in Worcester
Sainsbury’s on Swanpool Walk picked up 83 points despite being this week’s smallest at 26,976 sq ft
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Grocer 33Morrisons on top with best supermarket in Croydon
The 36,476 sq ft Morrisons on Purley Way sealed the retailer’s first Grocer 33 win since late February