All Customer service articles
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Grocer 33Tesco delivers best Online Grocer 33 mystery shop in Ilkeston
For the first time in an online Grocer 33, our mystery shoppers were in the same location, as well as requesting delivery within the same time window
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WebinarsAre UK grocers ready for the next packaging shake-up?
Join experts from GS1 UK, Creative Nature, Markem and Connected Experience Consulting to discover how, with the right strategy in place, you can unlock the significant commercial and operational benefits the transition to 2D barcodes is set to create.
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Grocer 33Solihull’s best supermarket in mystery shop is 68,000 sq ft Tesco Extra
The store had perfect availability, a logical layout and “well displayed” products
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Comment & OpinionStart with the Customer: an essential text on customer experience
Peter Cross’s book is full of practical advice on understanding the modern customer
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Grocer 33Waitrose in Southend-on-Sea crowned best seaside supermarket
Waitrose’s winning score of 68 was rooted in the week’s best performance on availability
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Grocer 33Waitrose South Woodford named best store in north east London area
It was a low-scoring week across the board – the 26,676 sq ft Waitrose came out on top with just 67 points
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Grocer 33M&S named best supermarket in Leicester as it takes first Grocer 33 win
In only its second appearance as a guest retailer M&S scored 90 points in our mystery shopping competition
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Grocer 33Waitrose in Pontprennau is Cardiff’s best supermarket, finds mystery shop survey
The Waitrose store in the wealthier residential area to the north of the city performed best this week
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Promotional VideosHow heritage cereal brands reconnect with modern consumers
Faced with consumers forgetting what makes their breakfast cereal special, Weetabix successfully realigned its media strategy through consumer research, resulting in significant improvements in brand health metrics and consumption.
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Grocer 33Stockport’s top supermarket Tesco impresses Grocer 33 mystery shopper
The 68,073 sq ft Tesco on Tiviot Way picked up 84 points despite a moderate showing on availability, with one item out of stock and one not stocked
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Grocer 33Asda Huyton Liverpool wins best inner-city supermarket
The Asda Huyton store has battled high crime and overcome poor store standards that led to fines
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NewsNational Lottery retailers to prepare for ‘biggest technology upgrade since 1994’
The cutover will involve launching new terminal software, crucial back-end tech upgrades, and complex data migrations
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Grocer 33Lidl is best supermarket in our Southampton mystery shop
Lidl picked up 84 points, just edging out Sainsbury’s and Waitrose, partly thanks to perfect availability
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Grocer 33Sainsbury’s wins best supermarket in our Reading mystery shop
The victory was built on availability – Sainsbury’s was the only store this week to pick up a perfect score of 20
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NewsLidl takes Grocer of the Year in glittering Grocer Gold Awards 2025
Lidl won the top award on a night in which the likes of Tesco CEO Ken Murphy, Asda store manager Shaun Parker and Bold Bean Co founder Amelia Christie-Miller were also honoured
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Events & AwardsThe Grocer Gold Awards 2025: Grocer 33 - Service
Waitrose breezed its way to being named the best supermarket for customer service once again
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Promotional FeaturesThe only way isn’t up: Driving value through price
Consumer spending remains under pressure, which means pricing must work harder than ever before. Here, experts reveal how, when used as a strategic lever to align with demand rather than a blunt tool, price can unlock value in surprising ways.
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Grocer 33Morrisons crowned best supermarket in Ipswich in Grocer 33 mystery shop
A close-fought contest played out between Morrisons and Sainsbury’s to be crowned Ipswich’s finest
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NewsGrocer 33 mystery shops relaunches, pitting stores against local competition
From this week, mystery shoppers for the Grocer 33 will shop all five supermarkets in a single location to make each win even more meaningful
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Grocer 33‘Quick and efficient’ store delivers win for Waitrose
Despite being this week’s smallest store, Waitrose performed best on availability