All Customer service articles
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Analysis & FeaturesHas Morrisons made the case for ‘chatty checkouts’?
Morrisons secured extensive coverage and national TV adoration – courtesy of Good Morning Britain – for its launch of so-called Talking Tills last weekend
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Grocer 33Waitrose Meanwood offers best festive shop in Leeds
A perfect score on customer service came thanks to staff who ‘contributed to the festive atmosphere’
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Analysis & FeaturesHas Asda’s turnaround run out of steam before it’s left the station?
Asda’s Q3 results made grim reading, and critics have decried ‘appalling’ store standards. Could the plan be too price fixated?
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Grocer 33Waitrose staff ‘dedicated to helping’ in Edinburgh’s best supermarket
Waitrose in the Stockbridge neighbourhood impressed with an ‘exceptional variety of products’ and ‘friendly’ staff
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NewsMFG partners with SpotlessWater to roll out pure water stations
The deal will see SpotlessWater install its 24/7 self-service pure water stations across select MFG forecourts
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Grocer 33Asda’s Aintree superstore is best supermarket in our Liverpool mystery shop
The giant Asda store achieved a perfect score for customer service
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Grocer 33Asda Gloucester named best supermarket around the Cotswolds
In Asda’s first win since July, the produce section was “well stocked, clean and tidy”, the entrance “bright” with festive offers, and the store “fairly easy to navigate”
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NewsAI phone order agents roll out to UK restaurants
AI agents are being trained on restaurant menus to record orders, suggests sides, and accept payments during the call
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Grocer 33Tesco tops battle for best supermarket in Plymouth
Tesco’s winning score was forged on the back of excellent availability and customer service
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NewsMorrisons rolls out new pure water stations with SpotlessWater
Morrisons said the partnership with SpotlessWater would attract ‘a new audience of trade professionals’
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Grocer 33Waitrose offers the best online delivery experience in Lewisham
Waitrose was the only delivery that arrived without any unavailable, substituted or missing items
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Grocer 33Tesco mystery shop wins battle of 30,000 sq ft supermarkets
This week’s stores were all as close as possible to a mid-size 30,000 sq ft and the winner hails from the market town of Dorchester, Dorset with a winning score of 85
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NewsEast of England Co-op invests £600k to upgrade self-serve tills
East of England Co-op said the new technology improved transaction efficiency and customer satisfaction
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Grocer 33Waitrose crowned best supermarket in Harrow mystery shop
This week’s smallest store offered a ‘very enjoyable experience’
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Analysis & FeaturesSupermarkets launch Christmas recruitment drive for 70,000 jobs
UK supermarkets are gearing up for one of the busiest shopping seasons of the year, launching major recruitment drives for more than 70,000 temporary Christmas staff
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Grocer 33Morrisons Letchworth named North Hertfordshire’s best supermarket
Located in the town centre, this striking store performed well across the board, but it was the ‘impeccable’ customer service that bowled over our shopper
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Promotional FeaturesWhat can Disney teach retailers about loyalty
With 80% of shoppers visiting multiple supermarkets each month, discount-based rewards are failing. The solution is creating emotional connections that turn routine shopping trips into memorable family moments
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Promotional FeaturesWhy grocery’s one-stop shop evolution matters now more than ever
Repositioning supermarkets as multi-service hubs creates convenience and boosts footfall. With tighter household budgets, find out which services are offering a compelling reason to visit and sparking impulse buys that might otherwise be missed.
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards