All Customer service articles – Page 4
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NewsNational Lottery retailers to prepare for ‘biggest technology upgrade since 1994’
The cutover will involve launching new terminal software, crucial back-end tech upgrades, and complex data migrations
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Grocer 33Lidl is best supermarket in our Southampton mystery shop
Lidl picked up 84 points, just edging out Sainsbury’s and Waitrose, partly thanks to perfect availability
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Grocer 33Sainsbury’s wins best supermarket in our Reading mystery shop
The victory was built on availability – Sainsbury’s was the only store this week to pick up a perfect score of 20
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NewsLidl takes Grocer of the Year in glittering Grocer Gold Awards 2025
Lidl won the top award on a night in which the likes of Tesco CEO Ken Murphy, Asda store manager Shaun Parker and Bold Bean Co founder Amelia Christie-Miller were also honoured
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Events & AwardsThe Grocer Gold Awards 2025: Grocer 33 - Service
Waitrose breezed its way to being named the best supermarket for customer service once again
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Promotional FeaturesThe only way isn’t up: Driving value through price
Consumer spending remains under pressure, which means pricing must work harder than ever before. Here, experts reveal how, when used as a strategic lever to align with demand rather than a blunt tool, price can unlock value in surprising ways.
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Grocer 33Morrisons crowned best supermarket in Ipswich in Grocer 33 mystery shop
A close-fought contest played out between Morrisons and Sainsbury’s to be crowned Ipswich’s finest
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NewsGrocer 33 mystery shops relaunches, pitting stores against local competition
From this week, mystery shoppers for the Grocer 33 will shop all five supermarkets in a single location to make each win even more meaningful
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Grocer 33‘Quick and efficient’ store delivers win for Waitrose
Despite being this week’s smallest store, Waitrose performed best on availability
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Promotional FeaturesWhy smart barcode technology matters in grocery retail
With rising competition, tighter margins and increasing regulatory demands, grocery retailers need smarter tools. Advanced barcode technology is becoming essential to stay efficient, compliant and customer-focused.
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Grocer 33Asda North Hykeham staff ‘friendly, polite, helpful and plentiful’
Asda picked up its second Grocer 33 win since February at its North Hykeham store, which scored an impressive 81 points
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NewsParcel locker provider Yeep hits 1,000th milestone at MFG site
The company said it marked the growing demand for parcel lockers in convenience stores across the UK
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NewsPieminister recalls pies marked with erroneous use-by date
Pies with a use-by date of 24 June 2026 are not safe to eat beyond 24 June this year
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Grocer 33Waitrose Lichfield lifts the trophy with top availability
Waitrose also excelled on shop floor service in a ‘pleasant shop’ overall
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Grocer 33Displays and ‘helpful’ staff win at Waitrose Horsham
An attractive wine display and considerate staff impressed our shopper
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Comment & OpinionHealth kicks, advertising laws and the fresh food revolution
A year and two days into the job, Tesco’s group customer director Becky Brock revealed how on arrival she saw a huge opportunity for the UK’s biggest supermarket
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NewsInPost scrapping counter parcel services is a ‘blow’ to indie retailers
Last month InPost informed retailers it would be transitioning away from counter services across the UK from June
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Grocer 33Sainsbury’s Dundee is best store in high-scoring Grocer 33 week
Our mystery shopper had a ‘really positive experience’ at Sainsbury’s
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NewsTesco’s self-checkout ‘VAR’ trial mocked by shoppers
Tesco’s tech uses cameras focused on the shopper and the self-checkout from above
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Grocer 33Store of the week Sainsbury’s Leeds offers excellent standards
Sainsbury’s scored a respectable 78 points, despite only managing 12 out of 20 for availability