All Customer service articles – Page 6
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Grocer 33Morrisons store stands out amid availability struggles
Our shopper enjoyed the eye-catching Halloween display at Morrisons
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Grocer 33Sainsbury’s Leicester lives up to ‘superstore’ moniker
The store was well-stocked, with only an out-of-stock on the grapefruit preventing our shopper from taking home a full basket
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NewsAsda trials first big uniform change in 12 years
A six-week trial will see more than 2,600 Asda staff across 12 stores sport the new look, with 10 different types of uniform available
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Grocer 33‘Excellent’ staff at Tesco in Dundee wow our shopper
Our shopper said she would make the extra effort to return to the store
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Grocer 33‘Impressive’ displays and staff help Sainsbury’s to win
Our mystery shopper enjoyed the “impressive” promotions throughout, which included seasonal Halloween lines
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Grocer 33Tesco Newport provides ‘a great shop’ with full basket
The store scored an impressive 89 points, helped in no small measure by a full basket of all 33 items
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Grocer 33Waitrose makes it four wins out of past five with Altrincham store
Availability appeared strong throughout the store with only a couple of noticeable gaps
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Grocer 33‘Immaculate’ Sainsbury’s store impresses our shopper
Sainsbury’s Helston featured ‘interesting’ displays and friendly staff
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Grocer 33‘Very good quality’ Waitrose takes third win on the trot
Waitrose has claimed a hat-trick of store of the week awards with another score in the mid-80s for the third week running
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Grocer 33‘Knowledgeable’ manager at Waitrose Maidenhead leads by example
She seemed particularly knowledgeable and efficient, and also took time to welcome shoppers
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Grocer 33Waitrose Newark store ticks all the boxes to deliver win
It was only an out-of-stock on the own-label oat drink that prevented our shopper bagging a full basket
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Grocer 33Sainsbury’s Maidstone wins with neat, tidy store and smart staff
Our shopper praised Sainsbury’s Maidstone’s strong availability and intuitive layout
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NewsAsda promises to open more checkouts, improve availability and make stores cleaner
Announcing its Q2 results today, the supermarket revealed revenue excluding fuel was down 2.2%, with like-for-like sales down 5.3% over the period
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Comment & OpinionHow Waitrose is raising the bar on customer service
We have looked at what gold-standard customer service looks like for our shoppers, says Tina Mitchell, retail director at Waitrose
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Comment & OpinionIsn’t it time retailers focused on both price and experience?
The traditional paradigm of a choice between low prices and a good customer experience is no longer as clear-cut, says Julian Skelly, managing partner at Publicis Sapient
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Grocer 33Tidy Morrisons secures its first win of the Grocer 33 year
Staff at Morrisons Manchester were ‘neatly presented and well groomed’
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Comment & OpinionWill an Asda reset reclaim worker and shopper affections?
It is a dramatic but necessary move by Asda, with the pressure mounting on Mohsin Issa and his TDR Capital backers
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Grocer 33‘Wow factor’ impresses our shopper at Tesco in Chorley
Tesco managed a rare double this week, providing a full basket to both our in-store and online mystery shoppers
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Grocer 33Morrisons delivery driver seals Online 33 win
There was precious little to chose between five of our seven online Grocer 33 orders this week
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Analysis & FeaturesHow Oscar Mayer’s NASA-inspired Gastro Hub aims to turbocharge NPD
A Mission Control room sits at the centre of Oscar Mayer’s new seven-figure Gastro Hub. It’s all part of CEO Ian Toal’s plan to turbocharge innovation