All Customer service articles – Page 6
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Grocer 33Strong service on shop floor sees Tesco Neath take win
The branch picked up 73 points, marking three wins in five weeks for Tesco
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Grocer 33Impressive Asda Southport gains a new regular shopper in Grocer 33
Asda picked up just its second win of the Grocer 33 year, continuing the good vibes kicked off with the return of Rollback last week
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Grocer 33Tesco bags Grocer 33 victory despite scoring zero for availability
A perfect 20 for shop floor service was secured thanks to Tesco’s staff all being ‘very friendly and happy to help’
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Grocer 33Sainsbury’s in Manchester sees off weak competition
Sainsbury’s scored particularly well on store layout and store standards
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NewsMorrisons axes hundreds of staff in major cost-cutting exercise
Staff impacted by the changes are understood to have been involved in roles including customer experience, employee engagement, recruitment and payroll
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NewsCo-op partners with Yeep to expand parcel locker services
Trial stores include Bletchley in Buckinghamshire, Castle Douglas in Dumfries & Galloway, and Stanton Hill in Nottinghamshire
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Grocer 33Tesco takes first store of the week title since November
The supermarket’s Andover store brought home the bacon this week with an impressive 81 points
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Grocer 33Waitrose starts 2025 ahead with runaway Newbury win
Waitrose’s ‘clean’ and ‘attractive’ Newbury store impressed our shopper
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Grocer 33Asda provides ‘calm oasis’ for stormy Saturday shop
Asda Boldon Colliery’s seasonal displays were ‘mightily impressive’
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Grocer 33Waitrose takes another Grocer 33 win as rivals score poorly
Its Meanwood store in Leeds was really the only strong performer this week
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NewsWaitrose piloting new customer service training to ‘raise the bar’ on store experience
Waitrose now views customer service as its key advantage over rival grocers, which have closed the gap on product quality
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NewsFlourish range dwindles as Sainsbury’s plans healthy food shake-up
Shoppers have been contacting Sainsbury’s about struggling to be able to find Flourish products
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Grocer 33Bright, Christmassy Tesco store on top in low-scoring Grocer 33 week
Our shopper appreciated the festive aisle in this easy-to-navigate Tesco store
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Grocer 33Waitrose Newport offers full basket and friendly, helpful team
Our shopper was able to pick up a full basket of all 33 items on our early Saturday morning visit
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NewsWaitrose promises to ‘always’ keep manned checkouts in stores
New signs have appeared in a number of Waitrose’s recently refitted stores, highlighting the retailer’s ‘promise’
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NewsOatibix shortage caused by ‘scheduled maintenance’ at Weetabix factory
It comes after Weetabix Protein disappeared from shelves last month
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Grocer 33Waitrose staff go above and beyond at its Lincoln store
Waitrose’s store felt ‘calm and orderly’ despite restocking taking place
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Grocer 33Waitrose stands out as other retailers register low scores
In a low-scoring week, Waitrose’s Locks Heath store in Southampton was a lone bright spot