All Customer service articles – Page 5
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Grocer 33‘Knowledgeable’ manager at Waitrose Maidenhead leads by example
She seemed particularly knowledgeable and efficient, and also took time to welcome shoppers
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Grocer 33Waitrose Newark store ticks all the boxes to deliver win
It was only an out-of-stock on the own-label oat drink that prevented our shopper bagging a full basket
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Grocer 33Sainsbury’s Maidstone wins with neat, tidy store and smart staff
Our shopper praised Sainsbury’s Maidstone’s strong availability and intuitive layout
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NewsAsda promises to open more checkouts, improve availability and make stores cleaner
Announcing its Q2 results today, the supermarket revealed revenue excluding fuel was down 2.2%, with like-for-like sales down 5.3% over the period
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Comment & OpinionHow Waitrose is raising the bar on customer service
We have looked at what gold-standard customer service looks like for our shoppers, says Tina Mitchell, retail director at Waitrose
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Comment & OpinionIsn’t it time retailers focused on both price and experience?
The traditional paradigm of a choice between low prices and a good customer experience is no longer as clear-cut, says Julian Skelly, managing partner at Publicis Sapient
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Grocer 33Tidy Morrisons secures its first win of the Grocer 33 year
Staff at Morrisons Manchester were ‘neatly presented and well groomed’
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Comment & OpinionWill an Asda reset reclaim worker and shopper affections?
It is a dramatic but necessary move by Asda, with the pressure mounting on Mohsin Issa and his TDR Capital backers
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Grocer 33‘Wow factor’ impresses our shopper at Tesco in Chorley
Tesco managed a rare double this week, providing a full basket to both our in-store and online mystery shoppers
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Grocer 33Morrisons delivery driver seals Online 33 win
There was precious little to chose between five of our seven online Grocer 33 orders this week
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Analysis & FeaturesHow Oscar Mayer’s NASA-inspired Gastro Hub aims to turbocharge NPD
A Mission Control room sits at the centre of Oscar Mayer’s new seven-figure Gastro Hub. It’s all part of CEO Ian Toal’s plan to turbocharge innovation
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Comment & OpinionFood stores must prioritise convenience and brand building
The brands that have inspired loyalty have stuck unwaveringly to their customer promise, says Richard Curry, head of retail at Rapleys
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Analysis & FeaturesWhy is Amazon still in the sights of the Adjudicator?
Amazon says it’s changed its ways, but suppliers are up in arms at its pricing and delisting processes, and the GCA demands improvement
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Grocer 33Lidl Twickenham bags discounter’s first ever store of the week prize
The store claimed a strong 81 points, with excellent shop floor service and store standards allied to strong availability
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Grocer 33Stellar staff and attractive displays at Waitrose Portswood store
Waitrose has followed up its Grocer Gold Award for service with a second consecutive weekly win in our mystery shop competition
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Grocer 33Great staff and ‘tempting’ displays at Waitrose
Our shopper was impressed by the store’s ‘very tempting seasonal displays’
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Events & AwardsGrocer Gold Awards 2024: Finnebrogue is Employer of the Year (Supplier)
The winning supplier’s revised people strategy included a returners programme, a mental health programme, improved leave policies and two pay rises
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Events & AwardsGrocer Gold Awards 2024: Tesco is Employer of the Year (Retailer)
The supermarket’s improvments to pay, maternity, paternity and adoption leave benefits, and a new virtual GP service stood out to judges
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Events & AwardsGrocer Gold Awards 2024: Waitrose Lichfield’s Barry Griffiths wins Store Manager of the Year
Judges praised Griffiths’ “genuinely outstanding” achievements during a highly disrupted year
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Events & AwardsGrocer Gold Awards 2024: Who Gives A Crap wins Specialist Online Service of the Year
Set up in 2012, the B Corp sells loo roll made from recycled office paper or bamboo