All Customer service articles
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Promotional FeaturesWhy grocery’s one-stop shop evolution matters now more than ever
Repositioning supermarkets as multi-service hubs creates convenience, boosts footfall and incremental spend. With tighter household budgets, added services like parcel lockers offer a compelling reason to visit and spark impulse buys that might otherwise be missed.
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards
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Grocer 33Waitrose crowned the best Cheltenham supermarket
Waitrose’s 40,944 sq ft store, located on the edge of town, scored well across the board, with a solid showing on availability with just one item out of stock
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Promotional FeaturesHow well do brands and retailers work together
Ritter Sport UK & Ireland managing director Benedict Daniels believes the grocery sector can unlock mutual transformative growth via deeper partnerships between brands and retailers, consumer centricity and value creation.
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Grocer 33Tesco voted best supermarket in affluent High Wycombe mystery shop
The 36,880 sq ft superstore on London Road came out on top with 87 points despite a poor showing on availability
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Grocer 33Tesco delivers best Online Grocer 33 mystery shop in Ilkeston
For the first time in an online Grocer 33, our mystery shoppers were in the same location, as well as requesting delivery within the same time window
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WebinarsAre UK grocers ready for the next packaging shake-up?
Join experts from GS1 UK, Creative Nature, Markem and Connected Experience Consulting to discover how, with the right strategy in place, you can unlock the significant commercial and operational benefits the transition to 2D barcodes is set to create.
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Grocer 33Solihull’s best supermarket in mystery shop is 68,000 sq ft Tesco Extra
The store had perfect availability, a logical layout and “well displayed” products
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Comment & OpinionStart with the Customer: an essential text on customer experience
Peter Cross’s book is full of practical advice on understanding the modern customer
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Grocer 33Waitrose in Southend-on-Sea crowned best seaside supermarket
Waitrose’s winning score of 68 was rooted in the week’s best performance on availability
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Grocer 33Waitrose South Woodford named best store in north east London area
It was a low-scoring week across the board – the 26,676 sq ft Waitrose came out on top with just 67 points
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Grocer 33M&S named best supermarket in Leicester as it takes first Grocer 33 win
In only its second appearance as a guest retailer M&S scored 90 points in our mystery shopping competition
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Grocer 33Waitrose in Pontprennau is Cardiff’s best supermarket, finds mystery shop survey
The Waitrose store in the wealthier residential area to the north of the city performed best this week
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Promotional VideosHow heritage cereal brands reconnect with modern consumers
Faced with consumers forgetting what makes their breakfast cereal special, Weetabix successfully realigned its media strategy through consumer research, resulting in significant improvements in brand health metrics and consumption.
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Grocer 33Stockport’s top supermarket Tesco impresses Grocer 33 mystery shopper
The 68,073 sq ft Tesco on Tiviot Way picked up 84 points despite a moderate showing on availability, with one item out of stock and one not stocked
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Grocer 33Asda Huyton Liverpool wins best inner-city supermarket
The Asda Huyton store has battled high crime and overcome poor store standards that led to fines
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NewsNational Lottery retailers to prepare for ‘biggest technology upgrade since 1994’
The cutover will involve launching new terminal software, crucial back-end tech upgrades, and complex data migrations
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Grocer 33Lidl is best supermarket in our Southampton mystery shop
Lidl picked up 84 points, just edging out Sainsbury’s and Waitrose, partly thanks to perfect availability
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Grocer 33Sainsbury’s wins best supermarket in our Reading mystery shop
The victory was built on availability – Sainsbury’s was the only store this week to pick up a perfect score of 20