All Customer service articles
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Grocer 33Waitrose voted best Oxford supermarket in mystery shop
In keeping with Oxford’s relatively prosperous 542,000 population, it was Waitrose that took the win this week
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NewsScotmid invests £3.5m in hybrid self‑checkouts to speed up shopping
It aims to create a faster, more convenient customer experience
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Grocer 33Sainsbury’s wins Portsmouth supermarket mystery shopper survey
Sainsbury’s Farlington store combines convenience with strong availability
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Grocer 33Aldi is best shop in South Shields as friendly staff stand out
Customer service was high across the board this week, particularly at Aldi with its ‘very upbeat and friendly’ staff
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NewsPark Garage Group partners with SpotlessWater to roll out 24/7 pure water stations
Park Garage Group will kickstart the rollout at its BP service station in Rushden, Northamptonshire
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Grocer 33Billericay Waitrose wins Basildon supermarket mystery shop
The 24,169 sq ft Waitrose is located on Billericay high street and won by a comfortable 13 points
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Grocer 33Tesco scores huge 98 points to take title of Cambridge’s best supermarket
Tesco on Yarrow Road set out its stall with a perfect availability score and matched that achievement in almost every other area
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NewsArgos trumps Tesco to top new index of retailer digital capability
The Sainsbury’s-owned everything retailer offers shopping features most closely matched to consumer demands
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NewsOne in five grocery trips involves missing items: research
The research assessed the in-store availability of 40 high-frequency grocery items across fresh, ambient and household categories
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Grocer 33Morrisons is best supermarket in high-scoring Bournemouth shop
Our Morrisons shopper said that ‘what sticks in my mind most is how fresh everything looked’
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Comment & OpinionYour Voice: in-store accessibility and sustainable seafood
Keep aisles clear, make staffed checkouts easy to access and say totals aloud, says Iain Walker
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NewsAsda to pump £2.5m into in-store opticians including new leadership
The investment into physical locations, staff training and development was announced at Asda Opticians’ annual conference last week, alongside two senior appointments to lead the continued development of the service offering
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Grocer 33Best online mystery shop in Manchester goes to Ocado
Ocado’s winning score of 84 was anchored in a solid performance on availability
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NewsIceland’s new employee reward puts customers ‘at heart’ of staff recognition
Iceland said this is the first time customer feedback will be linked directly to its wider internal rewards programme
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Grocer 33M&S score impresses in Newcastle supermarket mystery shop victory
That 25,000 sq ft M&S racked up near-perfect scores in almost every category
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Comment & OpinionEditor’s picks: accessibility, value ranges and GLP-1 drugs
This week marked a first in the history of the Grocer 33: our inaugural blind or partially sighted (BPS) mystery shop. And for some retailers, the results were nothing short of damning
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Comment & OpinionSupermarkets have serious work to do on helping blind shoppers
Shakti was conducting a mystery shop at Asda’s Newton Abbot branch. Her treatment was disgraceful
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Analysis & FeaturesHow supermarkets are failing blind and visually impaired shoppers
This week’s mystery shop highlights key lessons supermarkets must learn to help visually impaired shoppers
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News‘Appalling’ Asda staff belittled blind mystery shopper
A registered blind shopper, who was taking part in a Grocer 33 mystery shop, has branded Asda staff at its Newton Abbot store “appalling”
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Grocer 33Tesco scores highest in our visual impairment mystery shop
This week, for the first time, the Grocer 33 mystery shop was carried out entirely by blind or partially sighted customers