All Cybersecurity articles
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NewsM&S taking reputational hit after cyberattack, research suggests
The percentage of consumers who would recommend M&S dropped from 87% at the start of the year to 66% by June, according to The Harris Poll UK
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Analysis & FeaturesHas M&S or Co-op done a better job in evolving cybercomms?
In the wake of major cyberattacks, how have M&S and Co-op handled their crisis comms, and how have approaches evolved?
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NewsCyberattacks: businesses must alert government before paying ransoms, under new laws
The NHS, local councils and schools will be outright banned from paying ransom demands to criminals under the measures
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NewsCyberattacks: mass claim firm boasts of signing up 4,000 M&S shoppers
‘Mass claim platforms like this risk turning justice into a business model,’ said Seema Kennedy, executive director of Fair Civil Justice
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NewsM&S confirms Sparks rewards are back after cyberattack
Sparks rewards were the among the services that were disabled after cyberattackers targeted M&S over the Easter bank holiday weekend in April
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NewsEvery Co-op member’s data was stolen, CEO confirms
Co-op has moved to tackle ‘root cause’ of the problem with The Hacking Games partnership
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NewsM&S gets online food stock checker back up and running
It means that for the first time in weeks, shoppers can browse the food catalogue on M&S’s website and select their favoured store to check the options in stock
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NewsM&S starts to get recruitment back online after cyberattack
For the first time in several weeks, the retailer’s careers page is listing jobs again
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NewsFour arrested over cyberattacks on M&S, Co-op and Harrods
All four were arrested at their home addresses and had their electronic devices seized for digital forensic analysis
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NewsM&S chair Archie Norman refuses to discuss paying cyberattackers a ransom
Archie Norman and Co-op group secretary and general counsel Dominic Kendal-Ward appeared before a sub-committee of the Business and Trade Select Committee today
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NewsM&S sends gift cards to shoppers over cyberattack delays and cancellations
Some customers took to online forums to ask whether the email could be a scam
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NewsM&S’s grocery sales growth slowing since cyberattack
Both NIQ and Kantar data show the retailer growing more slowly than it was before hackers struck at Easter
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NewsCo-op discount deal thanks members for ‘support and patience’ during cyberattack
Convenience retailer Co-op is offering its 6.5 million members 25% off when they spend £40 or more
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NewsM&S resumes online orders seven weeks after cyberattack
M&S online clothing orders are back, seven weeks after cyberattackers struck
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NewsM&S grocery sales growth slowed dramatically after cyberattack, data suggests
Previously unpublished NIQ data suggests M&S sales growth slowed to just 0.8% in the four weeks to 17 May
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Promotional FeaturesReconsidering responsibility for cybersecurity in retail
Cyber attacks on the UK’s biggest supermarkets are becoming more frequent, more disruptive and more costly. Explore why it’s time for retailers to rethink not just their cyber defences, but who in the business is responsible for them.
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NewsM&S hackers sent abusive extortion email ‘direct to CEO’
The email was sent on 23 April by the hacker group Dragon Force, and included a darknet link to a portal for ransomware victims to negotiate payment, according to the BBC
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NewsCo-op systems now ‘stable’ after punishing cyberattack
Co-op is making ‘significant progress towards a full and complete recovery’
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Comment & OpinionWhat the M&S cyberattack tells us about modern crisis comms
In an era where engagement, not accuracy, determines reach, crisis comms cannot be confined to corporate statements and press releases, says Scott Sadeghian-Tehrani, media strategy director at 26PMX
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NewsM&S stores staging walk-in recruitment open days amid cyberattack disruption
M&S suspended online recruitment, along with clothing and home orders, after hackers took control of its systems in a cyberattack in April