Asda Washington, Tyne and Wear



0 This store had no out of stocks and staff were attentive and eager to take our shopper to items he asked for. He said the store was well laid out and well signposted. There were a lot of packing trolleys in the aisles but these only caused our shopper a problem on a couple of occasions.

We visited on 9 March 2007 at 9.00. Our shop lasted one hour and 14 minutes. Time spent at the checkout was eight minutes.

morrisonS Chippenham, Wilts



1 This store had no own-label soft scoop vanilla ice cream in stock but was well-merchandised. Our shopper was not impressed that the baby change facilities had full bins and said she felt the room was dirty. No help was offered with packing bags but staff were helpful when asked for assistance.

We visited on 9 March 2007 at 8.30. Our shop lasted 36 minutes. Time spent at the checkout was four minutes.

sainsbury's Benfleet, Essex



0 This store had no out of stocks and was clean and tidy. Staff were helpful but our shopper was not impressed that only 21 of the 37 checkouts were open, meaning shoppers were queuing to pay for goods. Shelf labels did not always match up with products but she said the store was well laid out.

We visited on 9 March 2007 at 10.07. Our shop lasted one hour and seven minutes. Time spent at the checkout was six minutes. somerfield Kilsyth, Glasgow



2 This store had run out of cheapest own-label refuse sacks and own-label soft scoop vanilla ice cream. The aisles were free of packing trolleys and were clean and tidy. Help was offered with packing bags but the receipt was not error-free because our shopper was not charged for bananas.

We visited on 9 March 2007 at 10.15. Our shop lasted 55 minutes. Time spent at the checkout was seven minutes.

tesco Newtownbreda, Belfast



0 This store had no out of stocks but did not stock 4-pints of own-label semi-skimmed milk, Walls thick pork sausages or 4x440ml of Stella Artois. It was clean and tidy and aisles were free of packing trolleys. Staff were polite and helpful, however our shopper said he found the layout difficult to manouevre.

We visited on 9 March 2007 at 8.50. Our shop lasted 57 minutes. Time spent at the checkout was four-and-a-half minutes.

waitrose Horsham, West Sussex



2 There were no own-label scotch eggs in stock at this store or own-label quiche Lorraine, and it did not stock Soreen malted fruit loaf. A sufficient number of checkouts were open for the volume of customers and staff were helpful when asked for assistance.

We visited on 9 March 2007 at 3.30. Our shop lasted 37 minutes. Time spent at the checkout was three minutes.

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