Waitrose’s Frank Young on winning spend in the home of Booths

G33 32

‘Our range is definitely a draw and our USP is that we will always give fantastic service’

If anyone knows what a successful Grocer 33 store looks like, it’s Frank Young. The runaway victory by his Waitrose Walton-le-Dale store in this week’s Preston mystery shop was the third of Young’s tenure, and the fifth by the store since 2018. With a score of 95 out of 100, it’s the store’s most resounding win yet.

 

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