Who we visited

Sainsbury’s Local Monmouth Street, Bath
Co-op Group Kirkintilloch, Glasgow
Costcutter Cooden Sea Road, Bexhill
Premier Slade Hill, Warwick
Tesco Express Duke Street, Chelmsford

How they performed

Staff were coping admirably with the Saturday lunchtime rush at the Sainsbury’s Local near Bath town centre. As well as having the full quota of tills open, staff were out on the shop floor replenishing shelves. The fresh produce section was well stocked and shelves were generally well merchandised and tidy. 

Our shopper was immediately struck with how clean and orderly the Co-op store in Kirkintilloch was. Shelves carried attractive displays while the layout was logical and made navigating the store straightforward. A full shopping list was purchased with the Coca-Cola on offer at two for £2. Staff offered to pack goods and were generally helpful and polite. 

The Costcutter on Cooden Sea Road, Bexhill, was described as unattractive and in need of a refit by our shopper. The aisles were narrow and cramped and the product range was limited. Bacon was only stocked in packs of six and Weetabix was not available in the desired 24-pack size.

A number of highly visible promotions caught our shopper’s eye at the Premier Convenience store in Warwick. Out of the list of ten items, however, only Heinz Baked Beanz were on offer at two for £1.05. The store was tidy and free of packing trolleys and staff were friendly and quick to offer their assistance.

Staff at the Tesco Express in Chelmsford were slow to help a lady with a walking frame struggling to navigate her way past two stacking trolleys. The reduced items display was a mess while there were significant gaps in the bread and baked goods sections. The unsmoked bacon was out of stock while Weetabix was on special offer at two for £2.