marks and spencer clothing

Marks & Spencer has begun trialling in-store lockers at a Simply Food store in London.

70 Click & collect lockers were installed at the Simply Food store in Teddington, West London, in July and the retailer said the trial would continue until the end of the year.

The lockers are for clothing and home purchases only, not food to order.

M&S has not given any more details about plans to extend the trial to other Simply Food stores or clothing and general merchandise stores.

Currently, 43% of M&S sales come from general merchandise, accounting for £4bn of sales annually. 

The retailer has seen considerable growth in online, which increased by more than 23% last year.
”Click and collect is a popular choice for M&S customers with 75% of online orders collected in store,” said a spokeswoman. ” We are trialling a new collection format at Teddington Simply Food to see if it is something that works for our customers.”

M&S has promised to enhance its customer experience across all channels to help it recover sales.

At its annual results in May, the company said it would deliver clearer ranges and real choice to make customer purchasing decisions “simpler and quicker”.