The Co-op is launching a ‘thank you’ initiative for members as recognition for their “support and patience” during the cyberattack.
For one week from today (18 June), the convenience retailer is offering its 6.5 million members 25% off when they spend £40 or more.
The exclusive in-store deal will also be made available to new members that join the Co-op as the business continues with its strategy to grow to eight million members by 2030.
With its 2,300 food stores now returning to usual trading and availability, the advertising campaign aims to create a “one-stop destination” status across the estate as it gears up for summer.
“I’m very proud that, thanks to the work of our colleagues, we are very near to making a full and complete recovery from the recent cyberattack on our Co-op, and I’m delighted to see our stores looking back to normal and being able to serve our shoppers and communities,” said Co-op Food MD Matt Hood.
“We are so grateful to our member owners for their support and patience with us during what was a very difficult time and hope this gesture of appreciation goes a little way to showing them our thanks, with more value rewards to come over the summer. Co-op stores are now full of summer products, providing great value and good-quality food and drink, so there is lots to choose from for our members to use the thank you offer.
“Our Co-op is a special business, 180 years old, with people, community and a sense of purpose at its heart, and our member owners are our backbone, giving us the focus to ensure we continue to run the best small shops in the UK.”
The Co-op first fell victim to a cyberattack on 30 April that caused widespread availability issues after the attack had “necessitated the temporary shutdown of certain elements of our supply chain and logistics operations”.
Days later, the retailer said the hackers had been able to access data from one of its systems associated with current and past members.
On 13 May, The Grocer revealed that Co-op was turning orders back online that week. In a notice sent to suppliers, the Co-op said it was “pleased to inform that systemic-based orders will resume for ambient, fresh, and frozen products commencing Wednesday 14 May”.
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