Archive of all Post Office articles – Page 11
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Comment & Opinion
Kishor Patel's Expert Advice: Recruit for attitude, train for skill
Retailers must have the best people on board to win. But success isn't all down to selecting the right people– the trick is in retaining them
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Analysis & FeaturesLocal shops for local people
The Big Society may be David Cameron’s big idea but in the grocery sector communities have been pulling together for years for the benefit of the greater good, as Judy Sharp discovers
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Analysis & FeaturesWhat the Big Society means for grocery
David Cameron’s vision for a ‘Big Society’ has met with scepticism and confusion, not least from retailers and manufacturers who, for years, have been engaged in community and corporate social responsibility-based initiatives. But it’s the Localism Bill that provides most food for thought. Nick Hughes reports
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NewsSingh corners Clegg at Lib Dem shindig
NFRN president Parminder Singh buttonholed the deputy PM at the Lib Dems' spring conference in Sheffield last weekend. Singh told Nick Clegg of his members' disquiet over the wholesaler duopoly, crime, planning rules and the tobacco...
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Comment & Opinion
Kishor Patel's Expert Advice: To go or not to go, that is the question
By not attending conferences and shows, you close the door to some useful experiences, says Kishor Patel
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NewsPayPoint completes dream week with government welfare contract
The government has handed PayPoint a seven-year contract to provide welfare payments. The contract, which begins in 2012, is worth £20m per year and will be shared between PayPoint and Citibank.
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Comment & Opinion
Time is of the Essenta
Yesterday PayPoint claimed victory in its long-running battle to stop Camelot muscling in on its turf by offering commercial services via its tills. And there was more good news for the payment provider today, having bagged a seven-year gig to replace the Post Office dishing out welfare payments.
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News
Mary Forrester's Expert Advice: Adapting to the challenge of change
Joining the Mace symbol group has boosted sales at Mary Forrester’s convenience store in Biggar, Scotland
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Grocer 33Tesco, Maryhill, Glasgow
The Grocer 33 is a weekly mystery shopping survey, tracking price, service and availability at the five leading grocery retailers: Asda, Morrisons, Sainsbury’s, Tesco and Waitrose. Each week the winning store manager is interviewed by The Grocer.
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News‘Revolution’ for staff training at the Co-op
The Co-operative Group has rolled out a new training programme for staff working at its food stores. Citrus (Communication, Induction, Training, Resource, Understanding and Support) was launched in early autumn and trialled at 81 stores....
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Comment & Opinion
Alan Wyle's Expert Advice: In local stores, fresh really means fresh
Indies can put the mults to shame in the freshness race – but communication is key, says Alan Wyle
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News
Former RNS owner grows c-store chain
Richard Higgins, who sold his 15-strong c-store chain RNS Holdings to Southern Co-operatives, is expanding his new business. Higgins sold up in August 2006 but launched a new c-store business, Culverhill Retail, in February 2007. The...
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NewsCamelot ban sparks calls for fair play in e-payment sector
The barring of Camelot from the e-payment market has delighted PayPoint but left Payzone fuming – and contemplating legal action, says Beth Phillips
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NewsGrocer 33: Asda comes up trumps in Manchester
Three stores had no items out-of-stock this week, but the winneris Asda in Wythenshawe, Manchester, which pipped its rivals to the post thanks to impressive levels of customer service.
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News
David Sands creates store of the future
David Sands has spent £200,000 turning its Kinross site into a flagship store of the future.In one of the biggest investments made by the family-run business, a new entrance was built, the Post Office was relocated, checkouts were given...
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NewsGrocer 33: Waitrose top thanks to its super service
Waitrose's Food & Home branch in Salisbury was one of four retailers to offer strong availability, but its friendly staff went out of their way to assist our shopper, which helped it land our top store award.
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News
Mystery Shop: Indies get down with the kids
In addition to the usual 10 essential products, we decided to also test this month's indies on another footfall driver - infant care. Balihar Khalsa reports
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News
Don't let the crunch steal Xmas
As consumers rein in their spending, retailers are hoping for a festive sales boost before the recession kicks in during January and February. The outlook remains tough, says Noli Dinkovksi, but the grocers could come out on top if they...
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News
The winning ticket
Raised consumer expectations combined with new technology have changed the face of competitions in recent years. So what makes a competition work, asks Mary Carmichael