All Service and availability articles – Page 2
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NewsM&S extends Sparks Book & Shop reserved shopping scheme
The service allows Sparks loyalty cardholders to reserve a 30-minute arrival time, via the M&S website
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Whitepapers
Grocery’s ultimate guide to growth
Covid-19 brought forward new purchase habits and behaviours. Post-pandemic, many shoppers will likely continue opting for the convenience of buying groceries online. To adapt quickly and grow sustainably, grocers need to be available to their shoppers anywhere, anytime and on any device.
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Whitepapers
What has been the real impact of Covid-19 on grocery retail?
The survey of leading retailers in the UK and France delves deep behind the headlines to offer fresh statistics, essential insight and real-life examples from people working across the sector
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The biggest retail tech advances of 2020
The coronavirus pandemic has demanded solutions to new problems, and ones that can be applied swiftly
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M&S launches instant payments to reduce Christmas queues
Pay With Me allows M&S colleagues to choose customers waiting in line to instantly process their transactions via a handheld device
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Nisa restores availability back to pre-coronavirus levels
Last week Nisa’s overall availability level was 97.7%
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John Lewis Partnership expands reserved shopping slot scheme
The expansion follows a four-week pilot at six Waitrose stores and three John Lewis branches in August
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Asda ramps up store Covid security ahead of Christmas peak
The supermarket said it would be deploying extra security on the doors of all its 421 large superstores between 19-24 December
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Waitrose expands Deliveroo trial to 40 branches in total
The service will be rolled out to 16 additional branches within the next week
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Sainsbury’s and Asda push rollout of virtual queueing systems
Source: Sainsbury’s The tech was first trialled in July at five branches Sainsbury’s has rolled out its virtual queueing system to 42 further stores in a bid to minimise the wait outside of branches under its coronavirus safety protocols. A total of 55 stores ...
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Holland & Barrett sets out stall to eliminate food waste
The health food retailer is aiming to sell around 370,000 items each year with expired best before dates
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Two-thirds of M&S stores to stay open until midnight from 21 to 23 December
The upmarket retailer wants to better manage customer flow and ensure social distancing is maintained
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Harrods launches rapid food delivery service from Knightsbridge store
Customers within a 2.5-mile radius of the store can choose from 60 products and dishes
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Sainsbury’s opens first Fresh Food Market store in Kent
Upgrade comes as part of a multi million-pound redevelopment of Sainsbury’s estate
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M&S rolls out contactless click & collect trial to six further stores
The trial comes in partnership with Doddle, which also enables M&S.com returns at 280 Simply Food stores
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Whitepapers
The implications of going out of stock are much bigger than you think
We found it takes an average of 9-10 days to recover search placement when a product is out of stock for 2+ days on both Amazon and Tesco.com
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Tesco reopens non-essential areas after shopper backlash
Government guidance is that supermarkets must cordon off ‘non-essential’ areas selling homeware and clothing
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Sainsbury’s incentivises SmartShop usage with Nectar points reward
It will reward shoppers with five times their normal Nectar points
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Sainsbury’s opens neighbourhood hub c-stores in Hampshire and Sussex
The retailer piloted the new concept last year in Woodhall Spa, Lincolnshire
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Waitrose to reintroduce meat and fish counter ranges online
If successful, the early 2021 relaunch will extend to include deli and cheese
