All Mystery shopper surveys articles – Page 9
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NewsArgos rapped by ASA over ‘misleading’ Xbox online ad
Two complainants challenged statements such as “last purchased one minute ago” and “selling fast! purchased 24 times since your last visit”
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NewsFrosties disappears from supermarkets amid packaging supply issues
At the time of writing, all Frosties cereal SKUs were out of stock online in Tesco and Morrisons
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NewsNestlé shrinks Coffee Mate packs by 50g to mitigate soaring costs
The old 500g packs have been swapped for new 450g ones, The Grocer can reveal
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Grocer 33Harrogate Waitrose store of week despite availability issues
Our shopper described the shop as ‘a nice enough store, but with very poor stock levels’
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Grocer 33Morrisons wins Grocer 33 but still fails to deliver all the Green Issue goods
Our shopper found its simple layout and “great signage” helpful
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Grocer 33Helpful staff boost scores as Asda Cheltenham lands the winning spot
Our shopper praised the “friendly, polite and helpful” service and “easy to shop” store
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Grocer 33Waitrose Altrincham shines in mystery shop with ‘excellent’ standards
On all occasions our shopper asked for help “staff were super helpful, friendly and engaged”
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Grocer 33‘Well presented’ store and helpful staff seal win for Tesco Pontypool
Staff were easy to find and all ‘extremely helpful’
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NewsSoya milk shortage follows ‘production challenges’ at Alpro factory
A spokeswoman for Danone told The Grocer supermarkets were ‘temporarily experiencing some low availability’ of Alpro soya milk
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NewsSainsbury’s begins nationwide Restaurant Hub rollout with Sydenham launch
The concept is being executed in partnership with Boparan Restaurant Group
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Grocer 33Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Comment & OpinionSupermarkets are missing out by ignoring online reviews
Grocery retailers can use reviews to gain local insights, says Mike Fantis, VP & managing partner at DAC Group
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Grocer 33Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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Grocer 33Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited
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NewsLidl says ‘stock issues’ to blame for empty freezers and chillers
Shoppers have tweeted pictures showing low stock levels in three Lidl stores in the south west of England during the past 24 hours
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Grocer 33Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service