All Mystery shopper surveys articles – Page 10
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Grocer 33Waitrose partners go ‘above and beyond’ in Hove branch
Waitrose impressed this week but supermarkets struggled with availability across the board
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NewsMcCoy’s axes Muchos – but looks poised to launch new Epic Eats brand
A spokeswoman for owner KP Snacks confirmed Muchos had been withdrawn to make way for additional flavours and formats
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Grocer 33‘An easy experience’ for our mystery shopper at Tesco Ellon store
Tesco Ellon claimed the top spot this week with an impressive score of 80 out 100
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NewsArgos rapped by ASA over ‘misleading’ Xbox online ad
Two complainants challenged statements such as “last purchased one minute ago” and “selling fast! purchased 24 times since your last visit”
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NewsFrosties disappears from supermarkets amid packaging supply issues
At the time of writing, all Frosties cereal SKUs were out of stock online in Tesco and Morrisons
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NewsNestlé shrinks Coffee Mate packs by 50g to mitigate soaring costs
The old 500g packs have been swapped for new 450g ones, The Grocer can reveal
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Grocer 33Harrogate Waitrose store of week despite availability issues
Our shopper described the shop as ‘a nice enough store, but with very poor stock levels’
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Grocer 33Morrisons wins Grocer 33 but still fails to deliver all the Green Issue goods
Our shopper found its simple layout and “great signage” helpful
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Grocer 33Helpful staff boost scores as Asda Cheltenham lands the winning spot
Our shopper praised the “friendly, polite and helpful” service and “easy to shop” store
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Grocer 33Waitrose Altrincham shines in mystery shop with ‘excellent’ standards
On all occasions our shopper asked for help “staff were super helpful, friendly and engaged”
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Grocer 33‘Well presented’ store and helpful staff seal win for Tesco Pontypool
Staff were easy to find and all ‘extremely helpful’
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NewsSoya milk shortage follows ‘production challenges’ at Alpro factory
A spokeswoman for Danone told The Grocer supermarkets were ‘temporarily experiencing some low availability’ of Alpro soya milk
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NewsSainsbury’s begins nationwide Restaurant Hub rollout with Sydenham launch
The concept is being executed in partnership with Boparan Restaurant Group
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Grocer 33Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Comment & OpinionSupermarkets are missing out by ignoring online reviews
Grocery retailers can use reviews to gain local insights, says Mike Fantis, VP & managing partner at DAC Group
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Grocer 33Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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Grocer 33Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco